Digital Automation Engineer (RPA/Power Automate)

AI in this role

ai-agentsai-automation

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

We seek proactive builders and creative solution architects who confidently challenge conventions to join our APAC Supply Chain Solutions (SCS) Digital Automation Engineering team. This role drives digital automation, intelligent automation, and agentic workflow innovation across APAC SCS operations. You will analyze processes, design automation solutions, and deliver scalable workflows using Microsoft Power Automate and the broader Power Platform, with strong emphasis on technical ownership, solution leadership, and shaping how digital technology and AI transform operations.

Job Responsibilities

Workflow Analysis & Automation Identification

Analyze operational processes to identify inefficiencies, standardization gaps, and automation opportunities
Collaborate with process owners to redesign workflows for digital automation readiness and intelligent workflow transformation
Assess feasibility, value, and risk of proposed automations using structured engineering methodologies

Solution Design & Engineering

Translate business requirements into clear automation logic, solution architectures, and agentic workflow designs.
Build modular, scalable, and maintainable automations using Microsoft Power Automate and the Power Platform.
Apply engineering discipline to ensure robustness, reusability, and long-term sustainability.

Build, Test & Deploy Automations

Configure, test, and deploy cloud and desktop flows with strong attention to reliability and operational impact.
Lead UAT cycles and ensure solutions meet functional, performance, and compliance expectations.
Manage production deployment with structured change-control practices.

Governance, Documentation & Quality Assurance

Produce process maps, PDD/SDD documentation, UAT reports, and basic user guides.
Ensure automations comply with governance, security, and audit requirements.
Maintain effective monitoring logs for rapid issue diagnosis and continuous reliability improvement.

Stakeholder Engagement & Change Enablement

Partner with engineering and operations teams to ensure smooth adoption of digital automations.
Conduct demos and knowledge-transfer sessions to build digital literacy and confidence.
Serve as a trusted engineering partner guiding teams through automation-driven transformation.

Innovation & Capability Expansion

Explore emerging capabilities such as AI-assisted automation, agentic workflows, and Power Apps integrations.
Recommend new automation opportunities and contribute to the digital automation roadmap.
Champion experimentation, continuous improvement, and technology-driven operational innovation.

Job Requirements

Diploma or Degree in Engineering, Business, IT, or related fields with strong interest in digital automation.
Display ability to analyze workflows, identify automation opportunities, and translate requirements into structured logic.
Familiarity with Microsoft Power Automate or similar low-code tools, with willingness to deepen expertise.
Strong analytical thinking, problem-solving skills, and attention to detail in designing reliable automations.
Effective communication and stakeholder-engagement skills with confidence to challenge assumptions constructively.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

How we score this

Digital Automation Engineer (RPA/Power Automate) at UPS scores 48 out of 100 on AI centrality, which makes it AI Level 2 of 4 (Uses AI) on this board. The level measures how much of the work is AI, not seniority.

Classification

AI Level 2. An ordinary role whose duties require using AI tools, such as coding, writing or sourcing with an assistant.

AI Level 480 to 100
AI Level 360 to 79
AI Level 240 to 59
AI Level 10 to 39

Bands come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

AI AgentsAI Automation

Questions you could be asked

How do you decide when an AI agent can act on its own versus asking for approval first?
Tell me about a workflow you automated with AI tools, end to end.
This role expects you to use AI tools as part of the job. Which ones have you used, and for what?
Tell me about a time an AI tool got something wrong. How did you catch it?

Adapt your resume

List these exact terms on your resume: AI Agents and AI Automation. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list — this role treats it as a required part of the job.

Want your resume actually rewritten for this job?

The free preview above is everything we have today. A full resume rewrite is not live yet and has no price set. Join the waitlist and we will email you if we open it.

Get new AI jobs at AI Level 2+ by email

One email a week with the new AI jobs at AI Level 2+, each rated AI Level 1 to 4 for how much AI is in the work. No recruiter spam, unsubscribe in one click.

Also alert me for new jobs at UPS

Free. One email a week. Unsubscribe in one click.