Level

Lyra HealthPosted 2d ago

L1

Employer Solutions Systems and Process Manager

Employer Solutions Systems and Process Manager at Lyra Health scores 30 out of 100 on AI centrality, which makes it a Level 1 role on this board.

Remote (United States)midFull-time$106k-$146k

AI in this role

Manages go-to-market systems and processes across sales, marketing, and technology for Lyra Health's platform.

business-process-improvementsystems-thinkingproject-managementrequirements-gatheringcross-functional-leadership
About Lyra Health Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role:

We are seeking a strategic, systems-minded problem solver to help shape how our go-to-market organization operates across process and technology. This role will serve as a key partner to the Director of Employer Solutions Technology & Architecture, working across Sales, Customer Success, Marketing, Finance, and Technology to understand current-state processes, identify opportunities for improvement, translate business needs into system requirements, design scalable future-state solutions, and support cross-functional technology initiatives.

The ideal candidate combines business process improvement, technology curiosity, systems thinking, and project management skills. They are comfortable moving from an ambiguous business problem to a clearly defined process and solution strategy.

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Skills and AI tools this role asks for

Business Process ImprovementSystems ThinkingProject ManagementRequirements GatheringCross Functional Leadership

Questions you could be asked

  1. Tell me about a project where business process improvement was part of your work. What did you do?
  2. Tell me about a project where systems thinking was part of your work. What did you do?
  3. Tell me about a project where project management was part of your work. What did you do?
  4. Tell me about a project where requirements gathering was part of your work. What did you do?
  5. Tell me about a project where cross functional leadership was part of your work. What did you do?

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  • List these exact terms on your resume: Business Process Improvement, Systems Thinking, Project Management, Requirements Gathering, and Cross Functional Leadership. An applicant tracking system matches the wording, not the idea.
  • Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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