Engineering Manager, Payments (AirCover Insurance Platform)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

AirCover protects Hosts and guests on Airbnb, including Host liability insurance, Experiences liability insurance and Host damage protection. As the Engineering Manager for the AirCover Insurance Platform, you will lead the system that lets Airbnb launch, price, enroll and service insurance products in new regions, and that lets the business test what drives Hosts and guests to be covered. You will lead a team of senior and staff engineers across backend engineering through the platform's next phase: from region-by-region builds to a configurable, globally scalable platform, and from ad hoc tests to a rigorous experimentation engine that raises attach rates. The team partners closely with Product, Design, Data Science, Legal, Insurance and Finance, and with teams across Airbnb that depend on AirCover.

The Difference You Will Make

• Scale the insurance platform to new countries and products by making regulatory, pricing, coverage and enrollment rules configurable rather than rebuilt for each region.
• Build the experimentation foundation that lets Product and Data Science test coverage offers, pricing, placement and messaging, and measure their effect on attach rate.
• Deliver a multi-year platform roadmap and global rollout on a fast-growing team with greenfield opportunities.
• Apply data and LLM-driven automation where it improves coverage decisions, quality and the Host and guest experience.
• Grow a team that owns initiatives end to end, in an inclusive environment that values well-being and sustainable engineering practices.

A Typical Day

• Work with senior leaders to define the long-term technical strategy and architecture for the AirCover insurance platform.
• Partner with Product, Data Science, Legal and Insurance leaders to set priorities across regional expansion, attach-rate growth and platform reliability.
• Lead the team to build reliable, auditable and scalable systems for policy and coverage management, enrollment, pricing inputs and experimentation.
• Own the team roadmap, technical direction and operational health, including incident response and on-call quality.
• Align stakeholders and adjacent teams on shared standards and a common platform approach.
• Work with data scientists and ML engineers to incorporate their insights and models into experimentation, so the business can test and improve attach rates.
• Stay close to the code through design and code reviews.
• Hire, mentor and develop engineers, and support their career growth.

Your Expertise

• 10+ years of relevant experience in the tech industry, including 5+ years as an Engineering Manager owning large-scale software systems.
• Track record of setting and holding a multi-year technical direction on a live, business-critical platform, including leading a major re-architecture or multi-region expansion while continuing to deliver.
• Depth in backend platforms, with experience in distributed systems and high-availability services. Experience with insurance, payments, fintech or other regulated domains is a strong plus.
• Strong product judgment exercised through data, including running experiments and using measurement to improve conversion or attach rate.
• Experience managing and growing senior and staff engineers, and creating an environment where they own initiatives end to end.
• Strong communication and influence with technical and non-technical partners, including Legal, Finance and Operations.
• A proven track record of fostering a culture of Diversity and Belonging within the organization and across the tech community.

Your Location

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.  

Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.