AmazonPosted 3w ago

Enterprise Support Manager, ES-NAMER-SUP

Enterprise Support Manager, ES-NAMER-SUP at Amazon scores 0 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

US, CA, East Palo Altoseniorfull-time$194k-$263k

AI in this role

Lead a technical enterprise support team managing full application stacks and customer engagements for AWS cloud services.

linuxwindows

technical-supportteam-managementcustomer-engagementcloud-computing

The AWS Support team is seeking an Enterprise Support Manager that enjoys solving problems, working with customers, and who has a background from a variety of different fields.

If you have experience leading teams responsible for building or managing full application stacks from the system (Linux or Windows) up through a custom application, managing part of a network from layer 3 and higher, or web-related programming that includes the consumption of web services we’d like to talk with you!

Physical Requirements
Open to traveling up to 25%.

About the team
Why AWS?

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

About AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

- 4+ years of technical team management experience
- 5+ years of direct customer engagement, with a focus on support to senior executives (Vice President and C-level) experience
- Bachelor's degree in Computer Science, Math, or a related field
- Experience in technical team management
- Experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level)
- Experience working with enterprise software companies
- Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field
- 5+ years of managing technical teams

Preferred qualifications

- Experience driving projects to improve support-related processes and technical support
- Experience in systems administration, network engineering, or software development engineering
- Experience in technical account management, business relationship management, or consulting
- Experience with AWS services or other cloud offerings
- Experience working with enterprise software companies
- Past experience as a systems administration, network engineer, or software development engineer
- Record of driving projects to improve support-related processes and the technical support experience
- Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s)
- Ability to manage and work shifts Amazon is committed to a diverse and inclusive workplace

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, East Palo Alto - 194,300.00 - 262,800.00 USD annually
USA, CA, San Francisco - 194,300.00 - 262,800.00 USD annually

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Skills and AI tools this role asks for

Technical SupportTeam ManagementCustomer EngagementCloud ComputingLinuxWindows

Questions you could be asked

Tell me about a project where technical support was part of your work. What did you do?
Tell me about a project where team management was part of your work. What did you do?
Tell me about a project where customer engagement was part of your work. What did you do?
Tell me about a project where cloud computing was part of your work. What did you do?
Walk me through how you've used Linux in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Technical Support, Team Management, Customer Engagement, Cloud Computing, and Linux. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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