Executive Assistant II, Amazon Connect Customer

AI in this role

Provide executive support to two directors while leveraging AI-powered tools to streamline workflows and boost team productivity.

ai-toolsai-powered-solutions

calendar-managementexecutive-supportworkflow-optimizationevent-planning

This Executive Assistant will be responsible for handling confidential information and maintaining professionalism in dealing with senior executives. Role responsibilities include managing multiple complex calendars, planning and organizing events of all sizes, and coordinating domestic and international travel. This candidate will help build a positive team environment and establish working relationships inside and outside of the group.

The ideal candidate is proficient with AI tools and excited to creatively leverage AI-powered solutions to streamline workflows, boost productivity, and continuously raise the bar on how we work. We're looking for someone who is a true team player: creative, detail-oriented, proactive, and energized by the pace of a fast-growing AWS business.

Key job responsibilities
Manage complex calendars for two Directors, balancing competing priorities with sound judgment

Coordinate domestic and international travel arrangements, including detailed itineraries and expense reconciliation

Plan and execute team events, offsites, and morale activities of all sizes

Handle confidential information with the highest level of discretion

Draft, edit, and manage correspondence and communications on behalf of leadership

Build and maintain strong working relationships across the organization, with stakeholders ranging from engineers to senior leaders

Anticipate the needs of your leaders and the broader organization; identify issues and resolve them without being prompted

Optimize cross-team procedures, processes, and best practices that improve how the team operates

Manage projects that impact the organization (including space planning, headcount tracking, onboarding coordination, and team operations)

Mentor and support fellow EAs; contribute to a positive, collaborative EA community

Track key operational cadences (e.g., WBRs, QBRs, planning cycles) and ensure leaders are prepared

Partner with other EAs to provide seamless backup coverage and support

About the team
Amazon Connect Customer is a purpose-built agentic AI solution that is reinventing customer experience. Amazon Connect has been named a Leader in the Gartner Magic Quadrant for Contact Center as a Service, and we are just getting started. We are a team that works hard, has fun, and makes history, and are searching for an Executive Assistant who shares that energy. Partnering closely with HR, finance, and program management stakeholders to support organizational initiatives and leadership priorities, you'll join a highly collaborative team of EAs who support one another and enjoy keeping our organization running smoothly.

Basic qualifications

- 5+ years of senior level leadership support, or 3+ years of Amazon experience
- Experience with Microsoft Office products and applications
- Experience with executive level calendar management
- Experience with domestic or international travel coordination
- Experience handling administrative details independently, while exercising good judgment in keeping team members adequately informed
- High school or equivalent diploma
- Bachelor's degree
- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment

Preferred qualifications

- Experience leading process improvements
- Experience in a fast-paced, high-tech company
- Demonstrated ability to work independently, take initiative, and handle ambiguity

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually

How we rate this

Executive Assistant II, Amazon Connect Customer at Amazon rates 45 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.

Classification

Uses AI. An ordinary role that requires AI tools.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

Executive Assistant II, Amazon Connect Customer is an open job at Amazon.
Level rates this role AI Level 2 of 4: Uses AI.
The listed salary is $83k-$130k a year.
The role is based in US, WA, Seattle.
The job was posted on September 29, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Calendar ManagementExecutive SupportWorkflow OptimizationEvent PlanningAI ToolsAI Powered Solutions

Questions you could be asked

Tell me about a project where calendar management was part of your work. What did you do?
Tell me about a project where executive support was part of your work. What did you do?
Tell me about a project where workflow optimization was part of your work. What did you do?
Tell me about a project where event planning was part of your work. What did you do?
Walk me through how you've used AI Tools in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Calendar Management, Executive Support, Workflow Optimization, Event Planning, and AI Tools. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list — this role treats it as a required part of the job.

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