External Channels Program Manager, External Channel Ops & Program

AI in this role

Amazon is looking for a motivated individual for the profile of Sr. Program Manager to manage Pickup and Seller Network Programs as part of External Fulfilment Operations team. The Program Manager will lead Project Value and Pickup Quality to drive efficiency, reduce defects, and enhance the overall seller experience. Reporting to head of EF/ES Operations, this role will be responsible for overseeing the implementation of short-term and long-term initiatives to address the key opportunities. This is a critical role that will have a significant impact on the efficiency and reliability of over-all seller network. This role will require the ability to work effectively in a fast paced, startup environment, partnering with others as needed, and the ability to exercise sound judgment solving novel problems without clear direction from leadership. The successful candidate has demonstrated the ability to solve complex logistics challenges, possesses bias for action and will have the opportunity to drive transformative changes and shape the future of this strategic fulfilment channel.
“Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age”

Key job responsibilities
1. Ideate and structure ambiguous problem statements into actionable next steps
2. Drive operational efficiency improvements by collaborating with various cross functional teams
3. Use working backwards principles to manage end to end launch process
4. Manage Daily/weekly performance, build mechanisms to detect and drive down defects and work on continuous improvements.
5. Develop long term capabilities to improve forecasting, reduce cost and implement packaging/labelling improvement initiatives.
6. Influence to drive exceptional results, including formulating standard operating procedures, identifying areas of improvement and implementing solutions.

This role will require exceptional communication and influencing skills, and will work to influence stakeholders across customers, Business, Operations, and Product teams.

About the team
The team manages External fulfilment channels for Amazon India. The team is responsible for performance, cost, quality and speed metrics. The team is structured regionally as well has a central team of Program Managers who drive critical initiatives.

Basic qualifications

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Knowledge of general AI tools

Preferred qualifications

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we score this

External Channels Program Manager, External Channel Ops & Program at Amazon scores 36 out of 100 for how much of the daily work is AI. That makes it AI Level 1 of 4 (Little AI). The level is about AI in the job, not seniority.

Classification

AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.