Facility Operations Manager (Galerija)

Eagle Hills is an Abu Dhabi-based real estate developer that creates city destinations invigorating local economies. Positioned as a global developer of iconic real estate projects and a provider of premium lifestyles, Eagle Hills is helping countries raise their global profiles and attract investments. In Serbia, the company is investing in a large-scale mixed-use project, the Belgrade Waterfront.
 

Our people are our strength, and we are continuously seeking to recruit the very best talents in our market. We encourage diversity and welcome different perspectives. Working in a dynamic and fast-moving organization, you will see your career progress, providing endless opportunities.
 

Join us and become the member of BW team as: FACILITY OPERATIONS MANAGER (GALERIJA) 

ROLE SUMMARY:

The Facility Operations Manager plays a key role in ensuring the smooth, safe, and high‑quality daily operation of Galerija Shopping Mall. This position oversees technical systems, facility services, and on‑site operational standards, ensuring the mall consistently meets expectations for cleanliness, appearance, safety, and functionality. 

KEY RESPONSIBILITIES:

• Supports the smooth daily operation of the mall and contributes to maintaining consistent operational readiness across all areas 
• Monitors the condition of public spaces, service corridors and exterior zones and initiates actions to resolve any operational or visual deficiencies 
• Reviews mystery shopper findings, coordinates corrective actions and implements measures that prevent issues from recurring 
• Maintains professional communication with tenants, contractors and internal teams and provides timely operational support
• Supports operational and capital expenditure activities, cost control efforts and utility monitoring
• Supports the reliable functioning of HVAC, electrical, plumbing, fire protection, building management systems and other technical installations 
• Coordinates preventive and corrective maintenance with contractors and internal teams and follows up until tasks are completed 
• Conducts inspections of technical rooms, equipment and installations and addresses risks before they affect operations 
• Ensures timely resolution of technical issues and contributes to minimizing downtime
• Identifies issues such as broken tiles, damaged fixtures, lighting failures, signage problems, cleanliness gaps and general deterioration and coordinates full resolution 
• Oversees daily performance of cleaning, waste management, landscaping, pest control and other facility services and ensures service quality 
• Monitors service provider performance, addresses gaps and ensures contractual obligations are met 
• Supports health, safety and environmental compliance through inspections, reporting and coordination 
• Ensures that all public areas, restrooms, entrances, exterior zones and back of house areas meet required hygiene and presentation standards

QUALIFICATIONS AND EXPERIENCE:

• Technical background (mechanical, electrical, civil engineering or similar) preferred
• Experience in facility management, technical operations, or building maintenance
• Experience in retail, hospitality, office, industrial, or mixed-use environments is an advantage
• Strong understanding of building systems and facility services
• Familiarity with HSE standards and operational procedures
• Proficiency in English and Serbian, both written and spoken

SKILLS AND COMPETENCIES:

• Knowledge of HVAC, electrical, plumbing, fire protection, BMS
• Understanding of cleaning, waste, landscaping, and general facility services
• Ability to identify operational issues quickly and accurately
• Strong coordination and follow-up skills
• High attention to detail and situational awareness
• Proactive, hands-on problem solver
• Strong communication and stakeholder management
• Reliable, responsible, and structured
• Able to work in a fast-paced, high-traffic environment

WHAT WE OFFER:

• Work in an international environment
• Opportunity to work on one of the most prestigious projects in our region
• Competitive compensation package
• Outstanding opportunities for career growth and development

If you are confident that you meet the above requirements and you are interested in developing your career in a dynamic international organization, please send your application.

Please note that only short-listed candidates will be contacted.