Field Service Engineer, Thailand

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DePuy Synthes is recruiting for a Field Service Engineer, located in Thailand.

This role is responsible for providing technical support on field service engineering for DePuy Synthes in Thailand. The incumbent will develop and drive a high value customer centric field service strategies to ensure service excellence for capital and systems. 
 

Responsibilities 

Field Service Operations & Execution 

• Meets key performance measures, targets, and objectives to produce leading-edge Field Service Engineering solutions that enhance the organization’s competitive advantage and brand recognition. 

• Ensure timely, effective installation, maintenance, repair, and support of DePuy Synthes equipment. 

• Manages assigned Field Service Engineering tasks to support ongoing business growth and expansion. 

• Ensures service performance (e.g. responsiveness, quality, cost efficiency, customer satisfaction)  

Quality, Compliance & Risk Management 

• Consistently applies protocols to ensure adherence to safety and regulatory compliance, company standards, operational requirements, and customer-specific business needs. 

• Ensure full compliance with Quality Management System, local regulations, safety standards, and customer requirements. 

• Support investigations, audits, inspections, and continuous improvement initiatives related to field service activities. 

Operational Excellence & Continuous Improvement 

• Drive improvements in field service processes, productivity, asset utilization, inventory, and cost management. 

• Conduct regular reviews and updates of the maintenance procedures and systems to ensure the service quality and work standards consistently meet expectations and requirements 

• Ensure renewal of all mandatory license and certificates in a timely manner 

Stakeholder & Business Partnership 

• Support key customer engagements and escalations reinforcing DePuy Synthes’ reputation for service excellence and technical expertise 

Job Requirements 

• Bachelor’s degree in Engineering (Biomedical, Mechanical, Electrical, Electronics, or equivalent) required. 

• 3+ years of experience in Field Service Engineering, Technical Service, or Operations within MedTech / Medical Devices. 

• Proven experience in a service environment working with customers to resolve problems related to capital equipment including medical diagnostic equipment and surgical robotic equipment or related. 

• Good understanding of medical device servicing, lifecycle management, and quality requirements. 

• Strong stakeholder management and communication skills. 
   

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes. 

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource. 

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