Field Technician, RIVR

Amazon is hiring a Field Technician, RIVR in Zurich, Switzerland. Level rates it ; you can apply on Level.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions Ticketing Systems, troubleshooting and maintenance among its tools and skills.
Level classes it as a mid-level role.
Amazon has 22,000+ other open roles on Level.
This posting went up within the past week.

AI in this role

Field Technician responsible for supporting, maintaining, and testing advanced robotic systems in the field and workshop.

ticketing-systems

troubleshootingmaintenanceroboticshardwarelogistics

We are seeking a hands-on, resourceful, and detail-oriented Field Technician to support the
maintenance, testing and operation of our advanced robotic systems. As a Field Technician, you will be responsible not only for preparing and maintaining the robotic platforms but also for representing our company in the field, adapting to unexpected challenges, and directly supporting testing with professionalism and technical expertise. As part of this role, you will also assist with production processes for the business and provide continuous improvement in terms of processes and instruction guides.

Key job responsibilities
Key job responsibilities
● On-site Troubleshooting and First Response: Independently diagnose and resolve
mechanical, electrical, and software issues, often under time pressure and
changing conditions, utilizing established ticketing systems. Data Collection and Reporting: Collect operational data, monitor system logs, and provide insights to engineering teams for system refinement.
● Preventive Maintenance and Inspection: Perform scheduled maintenance routines, visual inspections, and component replacements to maximize system uptime and extend hardware life.
● Production and Assembly Support: Assist with robot assembly, sub-systemi integration, and quality checks during production runs, ensuring builds meet engineering specifications.
● Process Documentation and Continuous Improvement: Create, update, and refine work instructions, standard operating procedures (SOPs), and deployment checklists based on field learnings and evolving best practices.
● Inventory and Spare Parts Management: Track spare parts, consumables, and
tooling; coordinate restocking and ensure field kits are complete and deployment-
ready.
● Safety and Compliance: Uphold workplace health and safety standards across workshop and field environments, including proper handling of batteries, electrical systems, and heavy equipment.
● Cross-functional Collaboration: Work closely with software, hardware, and operations engineers to relay field observations, validate fixes, and support iterative design improvements.
● Test Execution and Validation: Support structured testing campaigns—both in the
lab and in the field by following test protocols, recording results, and flagging anomalies for engineering review.

Basic qualifications

- Proven ability to work independently in the field, diagnose problems under pressure, and perform quick, effective repairs without immediate supervision.
- Ability to follow structured procedures, deployment checklists, safety protocols, and quality standards even in dynamic environments.
- Willingness and ability to travel to field locations - sometimes on short notice.
- Interest in both maintaining and operating robotics systems.
- Working proficiency in English.
- Degree or apprenticeship in mechatronics, robotics, or equivalent

Preferred qualifications

- Flexibility for shifts or extended hours during critical operations
- Prior experience with operations of robotics or equivalent.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Field Technician, RIVR at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

Field Technician, RIVR is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in CH, Zurich.
The job was posted on October 14, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

TroubleshootingMaintenanceRoboticsHardwareLogisticsTicketing Systems

Questions you could be asked

Tell me about a project where troubleshooting was part of your work. What did you do?
Tell me about a project where maintenance was part of your work. What did you do?
Tell me about a project where robotics was part of your work. What did you do?
Tell me about a project where hardware was part of your work. What did you do?
Tell me about a project where logistics was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Troubleshooting, Maintenance, Robotics, Hardware, and Logistics. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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