GBS Intermed Collections Assoc

UPS is hiring a GBS Intermed Collections Assoc. Level rates it ; you can apply on Level.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions Microsoft Office, collections and accounts receivable among its tools and skills.
Level classes it as a mid-level role.
UPS has 2,100+ other open roles on Level.
This posting went up within the past two weeks.

AI in this role

Gestion du recouvrement des créances et amélioration du flux de trésorerie.

microsoft-office

collectionsaccounts-receivablecustomer-service

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position performs collection responsibilities according to established procedures for various types of customers. He/She impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure. This position manages customer import billing requests and responses. He/She has extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment. This position must have a knowledge of multiple products, services, or business units.

Responsibilities:

Provides excellent customer service.
Responds to customer inquiries within required service level agreement.
Identifies, prioritizes, and resolves complex issues delaying payment.
Develops, creates, and analyzes collection and accounts receivable reports.
Updates customer and other stakeholder information using various software programs.
Monitors and maintains assigned customer accounts.
Submits recommendations to write-off account balances.

Qualifications:

Bachelor’s Degree or International equivalent - Preferred
Bachelor’s Degree or International equivalent in Business or related field - Preferred
Proficiency in the use of Microsoft Office products
Prior Collections experience
Strong organizational and prioritization skills
Basic negotiation skills
Experience handling objections and gaining commitment – Preferred
Conversational English – Required

Note:

Grade: 8
On- Site (Located in Medellin Metropolitan Area)

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

How we rate this

GBS Intermed Collections Assoc at UPS rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

GBS Intermed Collections Assoc is an open job at UPS.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in CO - MEDELLIN II GLOBAL BUSINESS SERVICES-GBS (COMEL).
The job was posted on October 9, 2026.
Seniority: mid.
Applications are handled by UPS. Apply on UPS

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

CollectionsAccounts ReceivableCustomer ServiceMicrosoft Office

Questions you could be asked

Tell me about a project where collections was part of your work. What did you do?
Tell me about a project where accounts receivable was part of your work. What did you do?
Tell me about a project where customer service was part of your work. What did you do?
What's a project where you used Microsoft Office hands-on?

Adapt your resume

List these exact terms on your resume: Collections, Accounts Receivable, Customer Service, and Microsoft Office. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

Want an expert to read your CV for this job?

Free. Send your CV and the role you want next. We reply by email within 2 to 4 business days.

Get a free CV review Check your resume with the ATS resume checker