GBS Sr. Admin Associate - Collections & Credit

UPS is hiring a GBS Sr. Admin Associate - Collections & Credit. Level rates it ; you can apply on Level.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions Microsoft Office, collections and accounts receivable among its tools and skills.
Level classes it as a senior role.
UPS has 2,100+ other open roles on Level.
This posting went up within the past two weeks.

AI in this role

Performs collection responsibilities, manages customer accounts, and resolves payment issues to improve cash flow.

microsoft-office

collectionsaccounts-receivablecustomer-servicenegotiation

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Job Description:

This position performs collection responsibilities according to established procedures for various types of customers. The employee impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure. This position manages customer import billing requests and responses. The employee has extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment. This position must have a knowledge of multiple products, services, or business units. Responsibilities: Provides excellent customer service. Responds to customer inquiries within required service level agreement. Identifies, prioritizes, and resolves complex issues delaying payment. Develops, creates, and analyzes collection and accounts receivable reports. Updates customer and other stakeholder information using various software programs. Monitors and maintains assigned customer accounts. Submits recommendations to write-off account balances. Qualifications: Bachelor’s Degree or International equivalent - Preferred Bachelor’s Degree or International equivalent in Business or related field - Preferred Proficiency in the use of Microsoft Office products Prior Collections experience Strong organizational and prioritization skills Basic negotiation skills Experience handling objections and gaining commitment - Preferred

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

How we rate this

GBS Sr. Admin Associate - Collections & Credit at UPS rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

GBS Sr. Admin Associate - Collections & Credit is an open job at UPS.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in CO - MEDELLIN II GLOBAL BUSINESS SERVICES-GBS (COMEL).
The job was posted on October 9, 2026.
Seniority: senior.
Applications are handled by UPS. Apply on UPS

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

CollectionsAccounts ReceivableCustomer ServiceNegotiationMicrosoft Office

Questions you could be asked

Tell me about a project where collections was part of your work. What did you do?
Tell me about a project where accounts receivable was part of your work. What did you do?
Tell me about a project where customer service was part of your work. What did you do?
Tell me about a project where negotiation was part of your work. What did you do?
Walk me through how you've used Microsoft Office in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Collections, Accounts Receivable, Customer Service, Negotiation, and Microsoft Office. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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