AmazonPosted 2w ago

Gerente Operações, EDSP/AMPL

Gerente Operações, EDSP/AMPL at Amazon scores 0 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

BR, MG, Belo Horizontemidfull-time

AI in this role

Gerente de Operações (Channel Team Lead) responsible for managing last-mile logistics operations, partner performance, and team development in Brazil.

excelvbamacros

operations-managementpeople-managementlogisticsprocess-improvementlean

Na Amazon, estamos comprometidos em ser a empresa mais centrada no cliente do mundo. O time de EDSP/AMPL é peça fundamental na operação de última milha, garantindo que nossos parceiros logísticos entreguem a melhor experiência possível para nossos clientes.

Estamos buscando um(a) Channel Team Lead para atuar na região de Minas Gerais, liderando a operação diária dos programas EDSP e AMPL. Essa pessoa será responsável por gerenciar e desenvolver um time operacional, acompanhar métricas de performance, garantir capacidade de entrega e promover a evolução contínua dos parceiros logísticos da região.

O(a) profissional atuará como ponto focal entre a operação e os parceiros, identificando oportunidades de melhoria, implementando planos de ação e assegurando que os padrões de qualidade e segurança da Amazon sejam mantidos. Buscamos alguém com perfil analítico, orientado(a) a resultados e com forte capacidade de gestão de pessoas.

Key job responsibilities
- Gerenciar a operação diária dos programas EDSP/AMPL na região de Minas Gerais, assegurando o cumprimento dos indicadores de performance e qualidade

- Liderar, desenvolver e engajar o time operacional, promovendo um ambiente de trabalho seguro e inclusivo

- Monitorar e analisar métricas operacionais (performance de entrega, qualidade, segurança e capacidade), identificando tendências e oportunidades de melhoria

- Garantir a capacidade operacional da região, planejando e ajustando recursos conforme a demanda

- Atuar como ponto de contato com os parceiros logísticos, conduzindo reuniões de performance e desenvolvendo planos de ação para evolução contínua

- Implementar iniciativas de melhoria de processos, utilizando dados para embasar decisões e priorizar ações

- Escalar riscos e desvios operacionais com agilidade, propondo soluções e garantindo a continuidade da operação

- Colaborar com times multifuncionais (Safety, Quality, Capacity Planning) para alinhar estratégias regionais

Basic qualifications

- Bachelor's degree or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
- Experience in people management

Preferred qualifications

- Knowledge of Kaizen and Lean methodology techniques
- Speak, write, and read fluently in English

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Operations ManagementPeople ManagementLogisticsProcess ImprovementLeanExcelVbaMacros

Questions you could be asked

Tell me about a project where operations management was part of your work. What did you do?
Tell me about a project where people management was part of your work. What did you do?
Tell me about a project where logistics was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?
Tell me about a project where lean was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Operations Management, People Management, Logistics, Process Improvement, and Lean. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

Want your resume actually rewritten for this job?

The free preview above is everything we have today. A full resume rewrite is not live yet and has no price set. Join the waitlist and we will email you if we open it.