Government Relations Executive

Job Purpose

Carry out the processing, follow-through, and completion of all daily online transactions of the KSA Commercial Government Relations function, ensuring timely processing of documents and effective execution of job requests. Interact and communicate with internal stakeholder regarding job requests. Government Relations Services include but are not limited to registration of business activities and formation of companies with appropriate authorities. Issuance, modification and renewal of trade licenses, commercial and marketing permits, approvals, non-objection certificates, commercial agency agreements, trademarks, municipality, food safety and civil defence certifications, etc.

Functional Roles and Responsibilities

• Receive and validate all commercial GR service requests from internal stakeholders and business units.
• Co-ordinate with different departments and business units regarding various CGR transactions such as permits, certificates, licenses, lease agreements issuance, renewal, amendment, and cancellation.
• Handle internal and external customer queries and manage effective communications with stakeholders.
• Liaise with various Government Departments and update Business Units of any changes, new regulations, and requirements.
• Undertake and process all activities related to online transactions including online applications and payment of fees on government department portals.
• Maintain up-to-date trackers for all CGR documents and update internal customers with copies of the documents issued by government entities, and complete and close the job requests on CGR system.
• Maintain all documents and files for future reference on ECM.
• Provide input and  feedback on CGR  processes and  systems  and contribute  to  process improvements  as required.
• Liaise with ATI business units, commercial and digital teams and operations as required regarding specific GR requests to obtain necessary clarifications, documentations, information and approvals in order to facilitate timely processing of the requests.
• Assist in preparation of official letters and application forms for ministries, municipalities, economic or other governmental departments and bodies as and when required.
• Provide administrative support to commercial and digital teams as required for Government Relations matters including Consumer Protection complaints, enquiries, investigations and other matters with various governmental authorities across the GCC jurisdictions.
• Execute GR activities in full compliance with local legal and regulatory requirements and in adherence with Group policies, procedures, governance, and matrix of authorities' rules.
• Administer the Commercial GR database to ensure the completeness and accuracy of all business information and effective tracking of the validity and expiry of trade licenses, agency agreements, trademarks, various commercial permits, licenses, and documents to initiate timely processing and completion of all renewals prior to the due date.

Education/Certification and Continued Education

• A university diploma or bachelor’s degree is preferred.
• Minimum of 2 years of relevant experience, preferably with previous Retail, F&B or Hospitality experience.

Knowledge and Skills

• Previous GR experience within KSA
• Good knowledge of KSA Company law, Business/Commercial Law, and legal and regulatory requirements pertaining to commercial operations, trading, import/export, distribution, store opening and operations, etc.
• Basic knowledge of Retail/F&B/Hospitality and distribution industries.
• Good influencing, stakeholder management and interpersonal skills.
• Good numerical and commercial skills with an ability to negotiate.
• Proactive, collaborative, and consultative in style.
• Strong communication and presentation skills.

Language Skills

• Full Proficiency in the Arabic being native language. 
• English proficiency would be an added advantage. 

Additional Requirements

• Self-starter, proactive and results-driven.
• Ability to work under high pressure and to strict deadlines.
• Resilient and adaptable team-member.
• Reliable team-member who will contribute their knowledge and experience into a team environment.
• Organized and methodical.