Commonwealth Bank of Australia
Head of Engineering - Customer & Digital
Commonwealth Bank of Australia is hiring a Head of Engineering - Customer & Digital. Level rates it ; you can apply on Level.
AI in this role
Lead digital and AI technology strategy and engineering teams for CommSec's customer and digital portfolio.
- Shape the digital and AI technology strategy for Australia’s leading online share-trading platform.
- Lead exceptional engineering teams delivering secure, resilient and customer-focused experiences at scale.
- Build the future of investing through modern cloud technology, engineering excellence and innovation.
Do work that matters
CommSec is Australia’s leading online share-trading platform, offering online and mobile trading solutions that help customers invest with confidence.
As Head of Engineering, Customer & Digital, you’ll provide strategic technology leadership across CommSec’s customer and digital portfolio. You’ll partner closely with product leaders to define the digital roadmap, deliver high-quality technology solutions at pace and create the next generation of experiences for the investors of tomorrow.
This is an opportunity to influence technology strategy, build outstanding engineering capability and lead meaningful transformation across digital, cloud and AI.
See yourself in our team
Business Banking Technology delivers the Technology Strategy across Business Banking through modern engineering, resilient platforms, data and AI-driven insights. The team partners with the business to solve real-world problems and deliver seamless, secure and personalised experiences at speed and scale.
Within CommSec Technology, you’ll act as the senior technology partner for the Customer and Digital teams. You’ll combine deep engineering expertise with commercial judgement, clear decision-making and influential communication to:
- Define and execute the technology strategy and roadmap for customer and digital experiences.
- Partner with product leaders to translate customer needs and business priorities into scalable technology outcomes.
- Lead the delivery of secure, resilient and high-quality digital and AI capabilities.
- Grow diverse, high-performing engineering teams across multiple locations.
- Strengthen modern engineering, cloud, DevSecOps and continuous delivery practices.
- Own the performance, availability and total cost of ownership of the portfolio’s technology assets.
- Align architecture and delivery decisions with enterprise technology strategy and engineering guardrails.
- Foster a culture of innovation, accountability, learning and continuous improvement.
We’re interested in hearing from people who
Bring substantial experience leading complex digital engineering portfolios and building technology capabilities that deliver meaningful customer and business outcomes. You’ll be an inclusive and credible leader who can set direction, navigate competing priorities and bring product, engineering and business stakeholders together.
- Proven experience shaping and delivering digital, engineering and AI technology strategies.
- Strong people leadership capability, with experience developing leaders and multidisciplinary engineering teams.
- Demonstrated ability to influence senior stakeholders and align teams around a shared product and technology vision.
- Deep knowledge of modern software engineering, architecture and microservices.
- Experience leading cloud-based technology teams, ideally with exposure to AWS.
- Strong understanding of CI/CD, DevSecOps, release management and reliable technology operations.
- A data-informed approach to prioritisation, investment decisions and continuous improvement.
- Experience in investment, securities or digital financial services would be highly regarded.
Working with us
At CommBank, we're committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments, please let us know. We welcome applications from people of all backgrounds and we're particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples. For support please contact 1800 989 696.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Advertising End Date: 05/11/2026How we rate this
Head of Engineering - Customer & Digital at Commonwealth Bank of Australia rates 60 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.
Works on AI. The daily work is on AI products, without building the model.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where engineering leadership was part of your work. What did you do?
- Tell me about a project where technology strategy was part of your work. What did you do?
- Tell me about a project where digital transformation was part of your work. What did you do?
- Tell me about a project where team management was part of your work. What did you do?
- Walk me through how you've used Cloud Technology in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Engineering Leadership, Technology Strategy, Digital Transformation, Team Management, and Cloud Technology. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
- Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.
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