Head of North American Property, UK

AI in this role

Company:

Marsh

Description:

Role Summary

This is a senior placement leadership role that requires strategic thinking across both carrier and client relationships, a strong understanding of the market, and a collaborative, humble approach to leadership. It plays a central role in setting the tone and pace for a high-growth part of the global Bowring Marsh business and is expected to lead from the front on digital and AI adoption, new product delivery, and revenue growth. The role also requires the ability to lead change, solve complex problems, and work effectively with wider Bowring Marsh EC and Specialty placement leadership. This role sits on the UK Bowring Marsh Executive Committee

Principal Accountabilities

1. Placement Strategy

Lead the development and execution of focused market strategies that leverage Marsh’s scale, product and industry knowledge, and market relationships.
Act as a senior escalation point and troubleshooter for significant or complex placement deals.
Support complex placements and lead the delivery of analytics and data to drive placement strategy.
Build and maintain senior-level relationships with influential market partners to improve market access and outcomes.

2. Client Solutions / Growth

Maintain a strong profile with key clients and network offices and ensure this visibility is cascaded through the team.
Promote a growth mindset that strengthens client engagement, market deal-making, and opportunity conversion.
Align travel plans and client engagement activity to client priorities and business impact.
Contribute to RFP activity and support the Marsh network on initiatives and resource allocation.
Support new business and retention strategies through strong market-facing execution.

3. Product Innovation & Digital

In partnership with the Placement Leader and other key stakeholders, own the development and enhancements of products, digital trading and data driven capabilities that create genuine competitive advantage, including:

Drive broader deployment and indexation of existing core products.
Lead product development and delivery — translating new ideas into commercially successful, scalable solutions taken to market at pace.
Leading AI adoption as a strategic priority for the team — identifying use cases, driving take-up, and embedding AI-enabled tools to improve efficiency, quality, and decision-making

4. People Management & Culture

Lead a large and diverse team of 25+ colleagues with varying levels of experience and capability, including experienced placement brokers and colleagues supporting placement administration and output.

Responsibilities include:

Setting clear direction, priorities, and performance expectations
Providing visible and effective day-to-day leadership
Coaching and developing colleagues across technical and commercial capabilities
Building talent, succession, and leadership pipelines
Actively driving a high-performance, inclusive, and accountable team culture that sets the standard for the wider Bowring Marsh business
Supporting colleagues through change and helping the team adapt to new tools, processes, and market developments
Ensuring the team is structured and deployed effectively to meet business needs
Encouraging initiative, ownership, and continuous improvement across the team

5. Revenue Growth & Financial Acumen

Own and drive revenue growth for the North America Property portfolio, have accountability for new business, retention, and profitable growth target.
Support timely and accurate reporting on financial performance.
Work with stakeholders to maintain transparency and discipline in financial management.

6. Workflow & Governance

Improve KPIs relating to process quality, timeliness, and administration of policies and slips.
Strengthen workflow discipline across the placement function.
Identify and remove bottlenecks, duplication, and inefficiencies.
Ensure adherence to internal policies, procedures, and control requirements.
Help de-risk the firm through strong governance, oversight, and escalation.
Promote accountability for process quality and operational excellence.

Key Skills and Experience

Significant leadership experience in placement, broking, or specialty insurance markets
Demonstrated success in leading teams through change and growth, with a strong track record of owning and growing revenue
Strong carrier and client relationship skills
Commercial judgment and complex problem-solving capability, with strong AI and digital acumen and comfort driving technology-enabled change
Experience improving workflow, governance, and operational discipline
Confidence operating in a senior stakeholder environment
Ability to balance strategic leadership with hands-on delivery, including taking new products from development through to successful market launch

Leadership Expectations

Demonstrate Marsh leadership behaviours through collaboration, humility, and accountability
Inspire confidence with clients, carriers, and colleagues
Create clarity, pace, and alignment across a complex stakeholder environment
Drive a culture of high performance, inclusion, and continuous improvement, role-modelling the behaviours expected across the team

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@marsh.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

How we rate this

Head of North American Property, UK at Marsh McLennan rates 35 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.