Head of Solution Management, GTM

Head of Solution Management, GTM at Johnson & Johnson scores 65 out of 100 on AI centrality, which makes it AI Level 3 of 4 (Works on AI) on this board. The level measures how much of the work is AI, not seniority.

Shanghai, ChinaexecutiveFull time

AI in this role

ai-automationai-safety

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Enterprise Strategy & Security

Job Sub Function:

Multi-Family Technology Enterprise Strategy & Security

Job Category:

Professional

All Job Posting Locations:

Shanghai, China

Job Description:

Position Summary

The Head of Solution Management, GTM is a critical leadership role within the JJMT China Digital organization, reporting to the China Chief Digital Officer (CDO).

This role is responsible for leading the strategy, design, implementation, adoption, and value realization of Digital Go-to-Market (GTM) solutions across JJMT China. This role will drive the end-to-end execution of GTM transformation initiatives, translating strategic business priorities into scalable digital solutions that enhance commercial effectiveness, customer engagement, market penetration, and productivity.

The role oversees a portfolio of GTM-focused digital use cases and serves as the primary bridge between commercial teams, technology teams, implementation partners, and global stakeholders to ensure successful deployment and adoption of digital capabilities. This leader will establish a solution management operating model that enables business value delivery, execution excellence, and continuous capability evolution.

Key Responsibilities

GTM Solution Strategy & Portfolio Management

Define and execute the GTM Digital Solution Strategy aligned with JJMT China business priorities and digital transformation objectives.
Lead the portfolio of GTM digital use cases from ideation through deployment and value realization.
Translate commercial priorities into scalable digital solutions that enhance customer engagement, field force effectiveness, omnichannel engagement, and decision-making.
Establish governance, prioritization, and roadmap management processes to maximize business impact and investment value.

Solution Design, Development & Deployement

Lead the end-to-end lifecycle management of GTM solutions, including business requirements, solution design, development, deployment, adoption, and continuous enhancement.
Partner with business stakeholders, technology teams, and implementation vendors to deliver scalable, user-centric solutions.
Oversee MVP delivery, phased deployment, solution quality, and go-live readiness across GTM use cases.
Ensure solutions align with enterprise architecture, security, compliance, and technology standards.

AI & Advanced Analytics Enablement

Drive the adoption of AI, Generative AI, advanced analytics, and intelligent automation capabilities across GTM solutions.
Partner with Data Governance team to leverage trusted data assets and reusable AI capabilities.
Identify opportunities to improve customer engagement, sales productivity, targeting effectiveness, and commercial decision-making through AI-enabled solutions.
Ensure responsible AI adoption aligned with enterprise governance and compliance requirements.

Business Transformation & Value Realization

Partner with commercial leadership teams to identify and prioritize high-value digital transformation opportunities.
Establish KPIs and value realization frameworks to ensure solutions deliver measurable business outcomes.
Monitor solution adoption, performance, and business impact, driving continuous improvement and optimization.
Serve as a strategic advisor to commercial leadership on digital innovation and GTM transformation priorities.

Vendor & Stakeholder Management

Manage implementation partners and technology vendors to ensure delivery excellence, quality, and milestone achievement.
Drive alignment across business teams, digital, data, and technology teams to enable effective execution and adoption.
Proactively manage risks, dependencies, and escalation processes across multiple solution initiatives.

Qualifications

Bachelor's degree in Business, Information Systems, Engineering, Computer Science, Digital Technology, or a related discipline. Master’s degree, MBA, or equivalent advanced degree preferred.
15+ years of progressive experience in Digital, Commercial Excellence, Product Management, Technology, Consulting, or Transformation leadership roles.
Proven experience leading enterprise-wide digital transformation initiatives within commercial or customer-facing functions.
Demonstrated success managing complex solution portfolios from strategy through implementation and adoption.
Experience working with AI-enabled solutions, digital platforms, analytics, and customer engagement technologies.
Experience operating within multinational and matrix organizations.
Strong executive stakeholder management and influencing capabilities.
Proven experience leading cross-functional and multidisciplinary teams.

Preferred Competencies

Strategic Leadership

Digital GTM Strategy
Commercial Transformation
Portfolio Management
Business Value Realization

Solution Management Expertise

Solution Lifecycle Management
Product & Platform Management
Customer Engagement Solutions
Omnichannel Strategy
AI-enabled Commercial Solutions
Agile Delivery & Product Development

Leadership Excellence & Executive Influence

Executive Communication
Stakeholder Influence
Change Management
Vendor Management
Cross-functional Leadership
Talent Development
Growth Mindset

Required Skills:

Preferred Skills:

Crisis Management, Cybersecurity Assessment, Database Management, Global Market, Information Security Management System (ISMS), Information Security Risk Management, Information Security Strategic Roadmaps, Information Technology (IT) Infrastructure, Information Technology Strategies, Interpersonal Influence, Leadership, Security Administration, Security Architecture Design, Security Monitoring, Tactical Planning, Technical Credibility, Technologically Savvy

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Skills and AI tools this role asks for

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