IN-Senior Associate_CRM Technical_GCC-Advisory-Bangalore

PwC is hiring an IN-Senior Associate_CRM Technical_GCC-Advisory-Bangalore. Level rates it ; you can apply on Level.

AI in this role

Configure, customize, and integrate Microsoft D365 CRM solutions to optimize client operational efficiency.

ms-d365restsoapci-cd

crm-customizationsoftware-engineeringapi-integrationsource-controlconfiguration

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

Those in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilisation of Microsoft CRM applications. Working in this area, you will enable clients to optimise operational efficiency and achieve their strategic objectives.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Responsibilities

What you’ll do Configure and customize MS D365 CRM platform to deliver scalable, maintainable solutions Design and develop custom components and extensions using platform-specific tooling and languages Build and secure integrations with upstream/downstream systems via REST/SOAP APIs, middleware Establish and manage environments, source control, and CI/CD pipelines; enforce branching, code quality, and release practices. Define and meet non-functional requirements including performance, scalability, reliability, and security; perform tuning and guardrails Produce clear technical documentation: solution designs, API/interface contracts, data dictionaries, deployment guides, and operations runbooks Ensure quality through unit/integration testing, automated test coverage where applicable, peer code reviews, and structured defect triage; support UAT Collaborate closely with functional consultants, data engineers, UX, and change management to drive adoption and measurable business outcomes Mentor junior engineers and contribute to internal accelerators, reusable assets, coding standards, and best practices Advise clients on platform roadmaps, release impacts, and optimization opportunities across adjacent tools

Mandatory skill sets:

MS Dynamics CRM Technical consultant

Preferred skill sets:

MS Dynamics CRM Technical consultant

Years of Experience required:

4 to 7

Education Qualification:

B.Tech/BE/M.Tech/MBA/BSC

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Engineering, Master of Business Administration

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

SAP CRM Technical

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Thinking, Business Process Analysis, Communication, Creativity, CRM Analytics, CRM Implementations, CRM Project Management, Customer Journey Analysis, Data Management, Digital Tooling, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Microsoft Dynamics 365, Microsoft Dynamics CRM, Microsoft Dynamics Customer Relationship Management (CRM) Architecture, Microsoft Dynamics Customer Relationship Management (CRM) Configuration {+ 8 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

September 14, 2026

How we rate this

IN-Senior Associate_CRM Technical_GCC-Advisory-Bangalore at PwC rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

IN-Senior Associate_CRM Technical_GCC-Advisory-Bangalore is an open job at PwC.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Bengaluru Millenia.
The job was posted on September 22, 2026.
Seniority: senior.
Applications are handled by PwC. Apply on PwC

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Crm CustomizationSoftware EngineeringAPI IntegrationSource ControlConfigurationMs D365RestSoap

Questions you could be asked

Tell me about a project where crm customization was part of your work. What did you do?
Tell me about a project where software engineering was part of your work. What did you do?
Tell me about a project where api integration was part of your work. What did you do?
Tell me about a project where source control was part of your work. What did you do?
Tell me about a project where configuration was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Crm Customization, Software Engineering, API Integration, Source Control, and Configuration. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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