Level

Lyra HealthPosted 4d ago

L1

Intake Clinician

Intake Clinician at Lyra Health scores 0 out of 100 on AI centrality, which makes it a Level 1 role on this board.

Remote (Malaysia)midFull-time

AI in this role

Provide high-quality and professional solution-focused counseling and information support to employees via telephone.

counselingmental-healthcustomer-supporttelephonic-support
About Lyra
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

Purpose of the Job:

The Intake Clinician’s primary role is to provide high quality and professional solution focused counselling and information support service to employees of client companies telephonically in Malaysia.  The role is a permanent full time night shift position and would be working from home. 

Role Overview:

Location: The position of the intake clinician is a night shift position that allows for Working From Home (remote).

Work Hours: Monday to Friday: 7pm to 7am 

Weekends and public holidays: These shifts involve 12-hour day (7:00am – 7:00 pm) and night (7:00pm – 7:00am) shifts 

The role operates on a rotational schedule, which includes weekdays, weekends and public holidays with rotational days off. 

Work environment: The nature of the role involves conforming to call centre conditions and structures.

This job specification is not exhaustive and will be reviewed as the role develops.

Several pre-employment checks are pre-requisites prior to hiring external applicants e.g. criminal checks, reference checks, past employment checks, ID verification, qualification verification, residence and credit checks. 

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

CounselingMental HealthCustomer SupportTelephonic Support

Questions you could be asked

  1. Tell me about a project where counseling was part of your work. What did you do?
  2. Tell me about a project where mental health was part of your work. What did you do?
  3. Tell me about a project where customer support was part of your work. What did you do?
  4. Tell me about a project where telephonic support was part of your work. What did you do?

Adapt your resume

  • List these exact terms on your resume: Counseling, Mental Health, Customer Support, and Telephonic Support. An applicant tracking system matches the wording, not the idea.
  • Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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