Intern Customer Experience

Thales is hiring an Intern Customer Experience for a remote role open to applicants in Mexico. Level rates it ; you can apply on Level.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting lists this role as remote.
Tools and skills the posting cites include Erp, order management and customer experience.
Level files it as an internship.
Level lists 2,900+ other open roles at Thales.

AI in this role

Manage order treatment, processing, and internal stakeholder liaison as an intern in customer experience.

erp

order-managementcustomer-experiencesupply-chain-coordinationinvoicing

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Becario Customer Experience (Back End)

Polanco, CDMX (Hybrid)

Position Summary

Thales is looking for a Internship Customer Experience who will be expected to exceed Customer Service team expectations in terms of service, order treatment & follow up, developing close and confident relationship with internal customers. With the guidance of the Customer Service Lead, acts as liaison with internal sales, marketing, technical team, card manufacturing and personalization centers stakeholders during order treatment process.

Main Responsibilities:

Receive purchase orders & control order features according to contract or quote (prices…),

Request completion from relevant process owners, create the technical data for the configured item in the local ERP system,

Enter customer/interco order in to the system and/or local ERP system,

Track approval process with “owners” such as…Order Engineer Leader (OEL) for Printing, Coding, and Personalization approvals,

Contribute and execute to final homologation of card samples by appropriate banking scheme when needed (Amex, Visa, Master Card, etc.).

Work with credit management for letter of credit, credit limit.

Ensure planning department proposes a delivery date fitting with customer requirements through an optimized supply, production and delivery plan,

Manage and/or control the invoicing and credit note process (depending on systems/order flows type) and organize Return of Material (RMA) if needed by respecting corporate OI2 rules (order to invoice).

To monitor customer semi-finished cards inventory against Service Level Agreement and require preventive/corrective actions on planning if needed. To contribute to the SLA fulfillment, change request & pull process according to personalization sites organization.

Minimum Requirements:

English Intermediate

Student in the final semesters of an economics or business administration degree; available to work 5 hours a day.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!

How we rate this

Intern Customer Experience at Thales rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

Intern Customer Experience is an open job at Thales.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Mexico City and is marked remote.
The job was posted on October 2, 2026.
Seniority: intern.
Applications are handled by Thales. Apply on Thales

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Order ManagementCustomer ExperienceSupply Chain CoordinationInvoicingErp

Questions you could be asked

Tell me about a project where order management was part of your work. What did you do?
Tell me about a project where customer experience was part of your work. What did you do?
Tell me about a project where supply chain coordination was part of your work. What did you do?
Tell me about a project where invoicing was part of your work. What did you do?
Walk me through how you've used Erp in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Order Management, Customer Experience, Supply Chain Coordination, Invoicing, and Erp. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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