AmazonPosted 1d ago

Investigation Associate, Relay Product Excellence

Investigation Associate, Relay Product Excellence at Amazon scores 0 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

IN, KA, Bengalurumidfull-time

AI in this role

Investigates transportation network compliance, identity verification, and fraud prevention using standard operating procedures.

risk-managementidentity-verificationfraud-investigationdata-analysis

At Amazon, we move fast — and keeping our transportation network safe and compliant requires sharp, detail-oriented investigators who thrive on data. As an Investigation Associate, you'll sit at the intersection of risk management and identity verification, working through cases methodically using standard operating procedures while maintaining the speed and accuracy our operations demand.
Your day-to-day will involve reviewing and verifying identities across multiple processes, spotting inconsistencies, and resolving issues as per SOP. You'll balance thoroughness with efficiency — every case matters, and so does every minute. This role suits someone who finds satisfaction in pattern recognition, clear processes, and measurable outcomes.
We're looking for candidates with a background in transportation or risk management who can bring analytical rigour to high-volume investigative work. You should be comfortable working in a 24×7 rotating shift environment with flexible weekly offs — our network never sleeps, and neither does our commitment to safety.
If you're energized by problem-solving at scale and want to play a direct role in protecting the integrity of Amazon's transportation operations, this is your opportunity.

Key job responsibilities
1. Conduct investigations as per SOP
2. Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends
3. Consistently achieve daily/weekly/monthly targets and quality standards for investigations
4. Knowledge to systematically escalate problems or variance in the information
5. Experience to follow through on the resolutions to ensure they are delivered
6. Participate in ad-hoc projects and assignments as necessary

Basic qualifications

- Bachelor's degree

Preferred qualifications

- Bachelor's degree in any field of study

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Skills and AI tools this role asks for

Risk ManagementIdentity VerificationFraud InvestigationData Analysis

Questions you could be asked

Tell me about a project where risk management was part of your work. What did you do?
Tell me about a project where identity verification was part of your work. What did you do?
Tell me about a project where fraud investigation was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?

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List these exact terms on your resume: Risk Management, Identity Verification, Fraud Investigation, and Data Analysis. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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