MonzoRemote · Cardiff, London or Remote (UK)1h ago
1h ago
AmazonPosted 3d ago
Investigation Specialist - Related Account Detection, Relay Product Excellence at Amazon scores 0 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.
IN, KA, Bengalurumidfull-time
AI in this role
Investigate suspicious activities and perform data analysis to mitigate fraud and operational risks.
excelaccesssqlmicrosoft-office
data-analysisinvestigationfraud-detectionrisk-managementreporting
• Work from Office Role (RTO5, M-F)
• Investigation experience required
Key job responsibilities
- Provide data analysis & conduct investigations basis defined SOP
- Pull data from numerous databases (using Excel,Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed
- Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends
- Consistently achieve weekly targets and quality standards for investigations
- Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations
- Understand the business impact of the trends and make decisions that make sense based on available data
- Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams
- Experience to follow through on the resolutions to ensure they are delivered
- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed
- Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum
- Participate in ad-hoc projects and assignments as necessary
A day in the life
- Meet productivity, quality and other hygiene metrics/ goals
- Identify opportunities to Invent and Simplify processes, and deliver quicker with higher standards of accuracy
- Follow SOPs, document new methods of abuse/frauds, and partner with stakeholder teams to drive gaps to closure
Basic qualifications
- 1+ years of customer service experience
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience in payments or e-commerce
Preferred qualifications
- 6+ months of customer service experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
Data AnalysisInvestigationFraud DetectionRisk ManagementReportingExcelAccessSql
Questions you could be asked
- Tell me about a project where data analysis was part of your work. What did you do?
- Tell me about a project where investigation was part of your work. What did you do?
- Tell me about a project where fraud detection was part of your work. What did you do?
- Tell me about a project where risk management was part of your work. What did you do?
- Tell me about a project where reporting was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Data Analysis, Investigation, Fraud Detection, Risk Management, and Reporting. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
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