IT Operations Senior Manager

AI in this role

Lead IT operations, site reliability engineering, and AI delivery strategy across technology operations and shared services.

chatgptopenaiclaudeanthropicclaude-code

site-reliability-engineeringincident-managementdisaster-recoveryai-governanceoperational-resilience

Role Purpose

The Senior Manager, IT Operations and AI is a senior technical role within the x15 Core Technology team, responsible for helping shape and execute strategy across technology operations, resilience, AI and shared services.

The role combines strategic direction with deep technical expertise to build on existing capabilities and services that enable Ventures to operate effectively while retaining agency and autonomy.

The role leads x15’s approach to Incident Management, Business Continuity, Disaster Recovery and Site Reliability Engineering (SRE), helps define the strategy and direction for technology operations, resilience and shared services. The role leads and supports the AI Delivery function, providing the direction, technical guidance and development required to translate AI strategy into delivery.

Key Accountabilities

Technology Operations & Resilience

Help define and execute x15’s strategy for technology operations, operational resilience and reliability.

Lead and evolve x15’s Incident Management capability, including operating model, governance, tooling and reporting.

Provide hands-on technical and operational leadership during major incidents, coordinating investigation, response, escalation and recovery.

Establish and mature approaches to Business Continuity Management (BCM), Disaster Recovery (DR) and operational resilience.

Drive SRE practices across x15 to improve reliability, observability, recoverability and operational performance.

Lead post-incident reviews and translate technical and operational learnings into sustainable improvements.

AI Strategy & Delivery

Set and evolve x15’s strategy and roadmap for AI adoption, aligned with organisational priorities and Group direction.

Lead and support the AI Delivery role, providing clear direction, coaching, prioritisation and technical guidance.

Support the AI Delivery role to translate strategy into initiatives, manage dependencies and deliver outcomes across x15.

Maintain strong technical knowledge of emerging AI technologies and identify opportunities for adoption across x15.

Provide technical oversight and guidance across the evaluation, implementation and scaling of AI capabilities.

Partner across Technology, Cyber, Risk and Group teams to enable safe and scalable AI adoption.

Shared Technology Services

Help define the strategy and future direction for x15’s shared technology services.

Provide technical product ownership for a portfolio of shared services, platforms and capabilities.

Set roadmaps and priorities and guide technical decisions across the service lifecycle.

Ensure services are reliable, secure, resilient, cost-effective and aligned with evolving technology needs.

Use service performance, operational data and stakeholder feedback to drive investment and continuous improvement.

Stakeholder, Vendor & Third-Party Management

Build strong relationships across Core Technology, Ventures, Group technology teams and senior stakeholders.

Lead technical engagement with strategic vendors and third-party providers and hold partners accountable for service and delivery outcomes.

Provide clear reporting and insights across operations, resilience, incidents, shared services and AI.

Navigate complex technical dependencies and influence outcomes across teams without direct authority.

Experience & Capabilities

Strong technical background across technology operations, cloud, platforms or software engineering, with experience leading major incidents and complex recovery activities.

Experience across Incident Management, SRE, Business Continuity, Disaster Recovery and operational resilience.

Strong understanding of enterprise AI, AI-assisted engineering and adoption, with practical experience using OpenAI ChatGPT, Anthropic Claude Code or equivalent platforms.

Experience with operational and delivery platforms including PagerDuty and Atlassian Jira.

Experience developing technology strategy and providing technical product ownership for shared services or platforms.

Strong people leadership, vendor and third-party management, stakeholder engagement and executive communication skills.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 15/10/2026

How we rate this

IT Operations Senior Manager at Commonwealth Bank of Australia rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Site Reliability EngineeringIncident ManagementDisaster RecoveryAI GovernanceOperational ResilienceChatGPTOpenAIClaude

Questions you could be asked

Tell me about a project where site reliability engineering was part of your work. What did you do?
Tell me about a project where incident management was part of your work. What did you do?
Tell me about a project where disaster recovery was part of your work. What did you do?
Tell me about a project where ai governance was part of your work. What did you do?
Tell me about a project where operational resilience was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Site Reliability Engineering, Incident Management, Disaster Recovery, AI Governance, and Operational Resilience. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project — this role expects it to be a running habit.

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