IT Support Engineer , IT Support Engineer, OTS
AI in this role
At Amazon's core lies our Operations team, renowned for delivering excellence at unprecedented speed and scale. Every day, our facilities process and deliver millions of products to customers across the globe. OTS - OpsTech Solutions serves as the backbone of this massive operation, providing 24/7 IT support to keep our worldwide network running seamlessly.
Your Role as IT Support Engineer
Join us in shaping the future of e-commerce technology. As an IT Support Engineer, you'll:
Deploy innovative technical solutions across regional facilities
Provide expert support for hardware, operating systems, and enterprise applications
Think creatively to solve unique challenges beyond standard procedures
Collaborate with global teams to maintain and improve our technology infrastructure
Drive operational excellence through hands-on problem-solving
Why Amazon OTS?
We offer more than just a job:
Competitive salary and comprehensive benefits from day one
Healthcare coverage that starts immediately
Casual, practical work environment (yes, jeans and t-shirts are welcome!)
Opportunity to work with cutting-edge technology
Career growth in a dynamic, global environment
Join our team of problem-solvers who take pride in powering the world's most customer-centric company.
Help us write the next chapter in Amazon's technological evolution.
Key job responsibilities
Key Responsibilities:
Technical Operations
• Drive network excellence through advanced engineering, infrastructure management, and systems administration
• Maintain critical systems uptime and performance during operational hours
• Execute local technical projects from conception to completion
Problem-Solving & Process Improvement
• Conduct root cause analysis to resolve operational challenges
• Design and implement efficient IT solutions and processes
• Develop and maintain technical documentation and standard procedures
Customer Support & Collaboration
• Partner with leadership and teams to enhance IT infrastructure
• Provide expert technical support across multiple facilities
• Deliver remote assistance to distributed teams
• Travel within region to support on-site needs as required
This position combines hands-on technical expertise with strategic problem-solving to ensure seamless operations across our network of facilities. The ideal candidate thrives in a dynamic environment and is passionate about delivering innovative IT solutions.
Basic qualifications
- Experience working with Windows server technologies: AD, DFS, Print Services, SCCM
- Experience troubleshooting in a multi-user high availability environment
- Experience with networking technology (TCP/IP, subnetting, DNS and DHCP)
- Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting
- Experience supporting video conference and teleconference equipment
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Preferred qualifications
- Experience in networking
- Bachelor's degree in IT, computer science or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
How we score this
IT Support Engineer , IT Support Engineer, OTS at Amazon scores 37 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.
Classification
AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.
- AI Level 480 to 100
- AI Level 360 to 79
- AI Level 240 to 59
- AI Level 10 to 39
Bands come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
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