IT Support Manager

AI in this role

We are looking for an IT Support Manager to own, scale, and secure the core SaaS tooling, identity architecture, and endpoint management infrastructure that underpins our organisation. Working closely with our InfoSec and Engineering teams, you’ll work with the IT team to architect and drive our internal IT environment as Ravelin scales internationally.

Key Responsibilities

This is a mid-senior, high-ownership role where you will bridge operational excellence and security architecture. Rather than just clearing tickets, you will focus on eliminating operational friction through automation, hardening our security posture, and designing scalable systems that provide a seamless experience for our hybrid workforce.
If you thrive on transforming manual IT processes into automated workflows, driving Zero-Trust access models, and leading high-impact operational initiatives, we’d love to speak with you.

Skills, Knowledge and Expertise

SaaS and Enterprise Identity Mastery: Deep hands-on experience configuring and auditing enterprise identity platforms (SSO/SAML, Google Workspace, password management, and granular access controls).
Advanced MDM and Network Security: Proven experience deploying and maintaining Jamf at scale, along with modern network access solutions (Twingate, SASE, or ZTNA).
Endpoint Architecture and Zero-Trust Security: Own our global MDM strategy using Jamf and Twingate to enforce baseline security controls, automated provisioning, and zero-trust network access across all managed devices. Experience working with Crowdstrike.
Security and Compliance Fluency: Practical knowledge of IT security posture (Gmail DLP, DNS filtering, phishing defences) and direct experience supporting audit readiness (SOC 2, ISO 27001, or similar frameworks).
Automation-First Mindset: Experience going beyond GUI administration, using APIs, scripting, or Git workflows to automate joiner/mover/leaver processes and system inventories.
Identity and Access Infrastructure: Architect and manage core identity controls (SSO/SAML, MFA, RBAC) across our enterprise SaaS stack (Google Workspace, Slack, Notion, 1Password), driving automated Joiner/Mover/Leaver (JML) workflows.

Nice to Haves

Direct experience managing configuration management via Infrastructure as Code (Terraform).
Experience supporting cross-border teams across multiple international time zones in a hybrid or remote-first setup.
Background in evaluating, procuring, and rationalising SaaS vendor tools and budgets.
Experience with Linux device management is beneficial.

How we rate this

IT Support Manager at Ravelin rates 35 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.