Samsung ElectronicsJunior Cashback Analyst
Samsung Electronics is hiring a Junior Cashback Analyst. Level rates it ; you can apply on Level.
Level's read on this job
- On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
- The posting mentions Excel, Sap and process documentation among its tools and skills.
- Level classes it as a junior role.
- Samsung Electronics has 687 other open roles on Level.
AI in this role
Manage cashback-related processes and reporting for Samsung customers across Europe on a 6-month outsourced contract.
Position Summary
Right across the Pipera metro station, the Shared Services Centre was established in 2016 to support Samsung subsidiaries across Europe with Financial, Customer Service and HR processes.Role and Responsibilities
What is the role about?
You will be part of a new team that will manage Cashback related processes for Samsung customers, across Europe. This position has primary ownership of ensuring that all cashback payments and associated reporting are completed on schedule and follow established procedures and policies.
In this role, you will mainly be responsible for the following activities:
• Develop or update standard operating procedures
• Collaborate with different stakeholders to ensure timely completion of project deliverables
• Perform a series of pre-defined checks over the documents submitted by Samsung customers
• Document and evaluate customer submissions for cashback requests
• Create claims and process payments
• Act as escalation point for complex issues
• Take ownership of customers issues and follow problems through to resolution
• Create and deliver various types of reports
Your profile:
• Fluent in English (German, French or Italian would be considered a plus)
• Excellent eye for details and curiosity to investigate
• Flexibility / adaptability to cope with a dynamic working environment and a new project setup
• Customer orientation and great communication skills
• Good Excel skills
• Previous experience with SAP and CRM systems would be a plus
• Experience in writing and documenting processes as well as work procedures would be a plus
• Previous experience in Client Support / back-office would be a plus
Please note that this is a 6-month outsourced contract, with the possibility of extension based on business needs.
Skills and Qualifications
Why is Samsung SSC Europe the place to be?
Samsung is a global leader in technology, opening new possibilities for people everywhere. In our center, you will be part of a dynamic team, in an international work environment.
Being one of the best in the industry comes with hard work, but we also make it rewarding through:
Compensation & Benefits
- Attractive salary & annual performance bonuses (on average 2 additional salaries);
- Meal tickets (40 Ron/ ticket), plus Easter & Christmas vouchers (300 Ron each);
- Recognition awards for outstanding results and/or long-term employment;
- Employee discount to Samsung products;
Health & Wellbeing
- Gym subscription, private medical care, daily fresh fruits and snacks in the office;
- Cultural card on your birthday for books, theatre, cinema, opera and similar;
- Quarterly team activities (e.g.: team dinners, team buildings, office events such as Halloween celebration, Christmas party etc.);
Learning & Development
- Unlimited access to Samsung’s learning platform
- Access to in-class trainings and various events/ conferences;
- Subscription to Bookster library;
Family & Living
- 25 days of vacation per year;
- Hybrid work (2 days/ week working from home);
- Referral bonuses for new hires recommended by you.
* Please visit Samsung membership to see Privacy Policy, which defaults according to your location, at: https://account.samsung.com/membership/policy/privacy. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here: https://europe-samsung.com/ghrp/PrivacyNoticeforEU.html
How we rate this
Junior Cashback Analyst at Samsung Electronics rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where process documentation was part of your work. What did you do?
- Tell me about a project where customer support was part of your work. What did you do?
- Tell me about a project where reporting was part of your work. What did you do?
- Tell me about a project where stakeholder management was part of your work. What did you do?
- Walk me through how you've used Excel in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Process Documentation, Customer Support, Reporting, Stakeholder Management, and Excel. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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