Lead - Sales Commission

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. 

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. 

Fresh vision. Real impact. Come build it with us.

Sales Compensation lead will report into the Manager of Sales Finance and will be responsible for deriving the commissions for direct, indirect and overlay sales roles on a global level  including channel partner.

Key Responsibilities & Deliverables:

Requirements Gathering:

Lead discovery sessions with various stakeholders to identify, analyze, and document detailed business requirements for Xactly modules.

System Configuration:

• Incent - Design and build end-to-end solutions, including complex rule writing, formulas, and logic configuration within the Xactly Incent environment.

• Connect - Build and manage data pipelines, ETL processes, flat-file transfers, and API integrations using Xactly Connect.

• Extend - Design, configuration, and end-to-end deployment of custom applications (various reports and other business use cases) using the Xactly Extend framework.

Testing & QA: 

Execute rigorous system integration testing (SIT) and support user acceptance testing (UAT) to troubleshoot logic gaps and ensure data accuracy.

Process Optimization:

Evaluate existing Xactly instances to identify inefficiencies and implement process improvements or custom technical solutions for complex business challenges.

Deployment & Support:

Manage the transition to production environments and provide expert-level support during the post-deployment phase.

Technical Documentation:

Create and maintain comprehensive technical documentation, including configuration guides.

Xactly Proficiency:

5 to 6 years of hands-on experience with Xactly Incent. Advanced knowledge of Connect, Reporting, or Extend is highly preferred.

Project Management :

Ability to manage multiple workstreams, meet strict deadlines, and deliver high-quality results independently with minimal supervision.

Communication:

Good verbal and written communication skills, with the professional presence required to interact with executive-level management.

Analytical Skills:

Strong problem-solving abilities and a methodical approach to troubleshooting complex incentive compensation logic.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.