Lead Technical Writer

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Agentforce Operations (AFO) is part of Salesforce, built to develop and foster AI-native technologies at start-up speed, leveraging the full power of Salesforce. Originating from the acquisition of Regrello, the team brings its own product culture, cadence, and technical stack. This is a unique opportunity to shape documentation and content practices for a fast-moving, expanding AI-driven product area within Salesforce.

Role Overview

We're looking for a Lead Technical Writer who's energized by fast-paced environments and developer collaboration. As the Agentforce Operations writer, you'll manage and build upon an established documentation set—including Agentforce Operations Help and Developer Documentation—while driving content strategy as the startup team continues to integrate into Salesforce. You'll need to move fast, ask sharp questions, and collaborate closely with engineering and product teams.

Key Responsibilities

• Create and maintain documentation for Agentforce Operations' agentic workflow platform, working directly with product and engineering teams.
• Quickly learn and iterate on documentation for a product built outside Salesforce's traditional conventions — updating established documentation and translating startup-speed processes into clear, usable content.
• Partner with stakeholders across a newly forming org structure where roles, ownership, and reporting lines are still being defined — proactively identify who owns what rather than waiting for it to be assigned.
• Staff cross-functional prototyping pods to co-create content, develop UI labels and user assistance in code, and validate solutions.
• Use AI tools for content creation, review, and research to work at the speed the org requires.
• Navigate cultural integration between a startup mindset and Salesforce's documentation standards, advocating for customer needs on both sides.
• Adapt continuously as the org's acquisitions, priorities, and even leadership structure evolve — comfort with frequent change is essential.

Required Experience/Skills

• 5+ years of professional technical writing, ideally including developer or API documentation.
• Demonstrated ability to maintain and scale existing documentation architecture and strategy while continuously adapting to new product features.
• Strong appetite for ambiguity: comfortable operating without a finalized org chart or roadmap.
• Experience working directly with engineers/founders in a fast-paced, startup-like environment (prior startup or M&A-integration experience a strong plus).
• Excellent stakeholder-management skills — able to build trust quickly with teams that may be skeptical of "corporate" process or formal technical writing.
• Growth mindset with genuine flexibility to reprioritize week to week.
• Experience using AI tools for content creation and research.
• Experience with Claude Code, Codex, Cursor, Markdown, and Git

Desired Experience

• Familiarity with agentic workflow, process automation, or AI/agent-building tools.
• Prior experience documenting a recently acquired product/team integrating into a larger company.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.