Manager, B2B Field Service Operations

Position Summary

Role and Responsibilities

Role & Responsibilities

The Manager, B2B Field Service Operations role oversees B2B escalations from customer and sales for service solutions requires highest attention along with operations support to improve brand image. This has direct correlation to service reason for sale our products and gain customers loyalty. As company is heavily focusing on transforming AI driven and smart enhancement, strongly preferred candidate should have data/statistic science relative experience or degree. 
 

• Forecasting & Inventory management via deep data research and analysis
• B2B Dedicated Parts Demand Forecasting & Building Automation Process (Data / Statistic Driven)
• Operation Support (Contact Center / Service Operation)
• Operational enhancement with AI adoption and future process development
• Special Remediation and Repair Projects
• Customer Facing Support

Minimum Qualifications:

• Bachelor’s Degree with 6+ years of related experience
• Soft Skills and professionalism with internal and external stakeholders
• Service Operations knowledge

Data analysis & AI project adoption                               

Skills and Qualifications

#[LI WRAPPERS]

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Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.  In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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