AnthropicSan Francisco, CA | New York City, NY$140k
$140k1h ago
JobgetherPosted 2d ago
L1
Manager, Customer Care - Support Team
Manager, Customer Care - Support Team at Jobgether scores 0 out of 100 on AI centrality, which makes it a Level 1 role on this board.
Remote (Canada)leadFull-time
AI in this role
Customer Care Manager to lead support operations and team performance in a utility environment.
customer-supportteam-leadershipcontact-centeroperations-management
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Customer Care - Support Team based in Canada.
This role offers an opportunity to lead customer care operations within a complex utility environment while directly shaping service quality and team performance.
You will manage and develop front-line customer care professionals, setting clear expectations and creating a culture of accountability, collaboration, and continuous improvement.
Working across regulated and competitive services, you will help optimize contact center operations and strengthen the customer experience.
The position combines people leadership, operational strategy, data-driven decision-making, and cross-functional collaboration.
You will contribute to process improvements, strategic initiatives, and projects that influence long-term service delivery and operational efficiency.
As a visible leader, you will work closely with internal stakeholders and external industry partners while adapting to evolving business and regulatory requirements.
This is a full-time permanent opportunity offering meaningful leadership responsibility and career development within a unionized environment.
Prepare for this job
A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
Customer SupportTeam LeadershipContact CenterOperations Management
Questions you could be asked
- Tell me about a project where customer support was part of your work. What did you do?
- Tell me about a project where team leadership was part of your work. What did you do?
- Tell me about a project where contact center was part of your work. What did you do?
- Tell me about a project where operations management was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Customer Support, Team Leadership, Contact Center, and Operations Management. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
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