Manager III, Systems, Shopbop and Zappos

Amazon is hiring a Manager III, Systems, Shopbop and Zappos . It pays $164k-$221k a year and Level rates it ; you can apply on Level.

AI in this role

Lead a distributed team of engineers managing IT infrastructure, network systems, and cloud services for e-commerce brands.

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Are you a technical leader who thrives on keeping complex systems running seamlessly — and is genuinely obsessed with delivering an exceptional experience for the people who depend on them?

As the Manager for the Zappos and Shopbop Performance, Infrastructure, Edge Excellence team, you'll lead a distributed team of 8–10 engineers across Las Vegas, Madison (WI), and New York City, ensuring the IT infrastructure and network systems that power two e-commerce brands stay fast, reliable, and ready for what's next. From corporate office technology to studio production environments, your team supports the complex, interconnected systems that employees and customers count on every day — and you take that responsibility seriously.

You'll own the strategy and execution behind network infrastructure, cloud services, audio/visual systems, and end-user computing, while partnering closely with Amazon IT teams to drive automation, reduce operational overhead, and raise the bar on service delivery. Whether you're resolving a critical infrastructure issue or building long-term resilience into your systems, you lead with a customer-first mindset — because when your team wins, millions of customers and the employees who serve them win too.

Key job responsibilities
Team Leadership & Development

Hire, onboard, mentor, and develop a team of 8–10 IT professionals — including IT Support Engineers, Systems Engineers, and Network Engineers — distributed across Las Vegas, Madison (WI), and New York City
Establish clear performance standards, KPIs, and SLAs to drive accountability, service quality, and continuous improvement across the team
Foster a culture of ownership, where every engineer takes full responsibility for the systems, incidents, and customer experiences under their care
Network & Systems Engineering

Edge Optimization Engineering
Develop and deliver against our CDN strategy to drive reliable uptime for our E-Commerce sites
Build tooling to support cross cutting initiatives, such as SEO and cookie management
Drive best practices for the broader organization in the domains of performance, cost, and
availability

Network & Systems Engineering
Own and manage network infrastructure (Cisco-based environments), maintaining 99.99% uptime across all managed sites
Oversee Server environments to support our physical sites, including authentication,
network storage,, Active Directory/ADFS infrastructure, and cloud-based systems

IT Operations & Service Delivery

Own end-to-end incident management — from triage and on-call response to resolution and post-incident review
Develop and maintain IT procedures and operational processes
Manage equipment and asset inventory across multiple sites
Support Mac and PC device management programs across all locations

Collaborate with Amazon IT teams to align on enterprise policies/standards and identify opportunities for automation, tooling improvements, and operational efficiency
Lead network and IT site expansions, infrastructure builds, and technology migrations
Drive adoption of AI-powered tools and automation to elevate IT service delivery
Create comprehensive documentation and knowledge management systems to support team scalability

Travel

Conduct regular site visits to Las Vegas and New York to assess infrastructure health, team performance, and operational needs

A day in the life
No two days look exactly the same — and that's part of what makes it exciting.

You might start your morning triaging overnight alerts and syncing with on-call engineers in New York and Las Vegas. By mid-morning, you're planning AV infrastructure with Studio Operations in Madison, then aligning with Amazon IT on a cloud migration. Your customers are Zappos and Shopbop employees — merchandisers, photographers, and corporate teams who depend on reliable technology daily. Afternoons bring SLA reviews, 1:1s, and vendor discussions. Every day, you're solving for reliability, speed, and scale across two fast-moving e-commerce brands.

Basic qualifications

- 5+ years of developing a team of technical professionals across multiple locations experience
- 4+ years of leading technology teams as a information technology operations manager experience, or Bachelor's degree or equivalent
- Experience as a network engineer with deployments for large-scale networks in a corporate environment and hands-on experience in physical infrastructure installations including hardware integration, racking, and cabling
- Experience with AWS services or other cloud offerings
- Bachelor's degree or equivalent
- Strong knowledge of Windows Server administration, Active Directory, and ADFS

Preferred qualifications

- Knowledge of IT best practice frameworks (ITIL, COBIT) and operational excellence concepts or methodologies
- Experience in operations of highly available and scalable internet systems with a large customer base
- Experience with scripting (e.g. Python, PowerShell)
- Experience in e-commerce or retail technology environments
- Proficiency with Mac and PC device management platforms, including MDM and ABM solutions
- Experience with audio/visual systems and studio production technology
- Experience with Juniper networking equipment and Mist cloud management platforms
- Familiarity with Atlassian product suite (e.g., Jira, Confluence)
- Experience contributing to the definition and implementation of automation opportunities within an operations environment and Experience with varying scenarios of infrastructure builds
- Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
- Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WI, MADISON - 163,500.00 - 221,300.00 USD annually

How we rate this

Manager III, Systems, Shopbop and Zappos at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

Manager III, Systems, Shopbop and Zappos is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $164k-$221k a year.
The role is based in US, WI, Madison.
The job was posted on October 12, 2026.
Seniority: lead.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

It InfrastructureNetwork EngineeringCloud ServicesTeam ManagementIt OperationsCiscoActive Directory

Questions you could be asked

Tell me about a project where it infrastructure was part of your work. What did you do?
Tell me about a project where network engineering was part of your work. What did you do?
Tell me about a project where cloud services was part of your work. What did you do?
Tell me about a project where team management was part of your work. What did you do?
Tell me about a project where it operations was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: It Infrastructure, Network Engineering, Cloud Services, Team Management, and It Operations. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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