Manager, Product Management (Agentic Commerce + Commercialization)

Manager, Product Management (Agentic Commerce + Commercialization) at Mastercard scores 32 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

Toronto, Canada (Ethoca)Full time

AI in this role

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management (Agentic Commerce + Commercialization)

Who is Mastercard?

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we are helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Overview

Mastercard’s Cyber and Intelligence organization develops and delivers world-class security products and services for customers across the globe. C&I was established to safeguard all aspects of safety and security in payments with new products, services and standards.

Fraud and chargebacks disrupt the entire payments ecosystem, driving both card issuers and merchants to focus on resolving disputes instead of increasing card acceptance and revenue. Ethoca Consumer Clarity (“Clarity”) changes the dialogue creating a rich environment for issuers and merchants to engage cardholders post transaction reducing frustration and driving repeat spend. The Manager, Product Management, Consumer Clarity Product will lead one or more products in the Clarity portfolio, defining the product road map, managing and operating the product in market in partnership with the sales and engineering organizations.

In this role, you will drive requirements working closely with our customers and partners, and lead business architecture and go-to-market execution and be the primary product advocate for it.

This role requires a curious, thoughtful and analytical person with drive and passion for payments, fraud and customer experience:
• Lead the rapid evolution of the product strategy, and ensure that our rich value proposition is fully delivered through our existing and current solutions;
• Manage all aspects of the product including the P&L, analysis, pricing, recommendations and implementation, solution packaging and overall commercialization;
• Establish and maintain strong two-way communications with our go-to-market teams, customers and partners – chair periodic regional meetings and innovation workshops;
• Support the evaluation, piloting and launch of new capabilities in each region; establish feedback and continuous improvement processes; develop regional product launch playbooks;
• Monitor and assess risk of both existing and emerging competitive solutions, seeking to differentiate core capabilities, features and functions to ensure consistent competitive advantage in the marketplace;
• Develop clear, convincing and data-driven business cases for significant new growth investments; and

All About You: The ideal candidate will have broad and extensive experience with:

• Experience in the Payments, Card Fraud, Ecommerce, Financial Services is desired, experience in Technology product management is a must;
• Optimally, has ideated, designed, built, launched, and monitored the success of a v1 product.
• Ability to hit the ground running, adapt quickly and take an action-oriented, roll-up-your-sleeves approach to execution that focuses on measurable results;
• Strategic, analytical, and systematic thinker who consistently and constructively challenges team to drive continuous improvement;
• Exceptional commitment to product management discipline and best practices; process-oriented, with a high attention to detail and quality on both internal team work and external products delivered to the market;
• Hands-on, resourceful and nimble with a track record turning strategy into execution and measurable outcomes.
• Any Agentic Commerce and/or AI implementation experience a huge plus

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This is a pipeline posting for future opportunities within our team.

Pay Ranges

Toronto, Canada: $121,000 - $169,000 CAD