Manager, Quality Assurance

AI in this role

READY TO DO SOMETHING BIG?

How would you build the next generation of mission critical systems and services that power the ability to send, store and manage billions of products across the globe on behalf of our selling partners?

Fulfillment by Amazon (FBA) is the Amazon service for world-wide sellers that offers access to Amazon’s vast distribution network as a service. Similar to how AWS provides infrastructure as a service, FBA allows sellers to only pay for what they use, creating a seamless experience to leverage our world-class infrastructure. Sellers, from Fortune 50 companies to hundreds of thousands of small businesses and entrepreneurs, in 135 countries worldwide, rely upon our world-leading technology to grow and thrive on Amazon’s Marketplaces.

Our team is working to solve what is arguably the most difficult eCommerce problem that exists today: building sophisticated, scalable technology to effectively simplify the complexity of connecting millions of FBA sellers with hundreds of millions of consumers who buy their products. Even small improvements result in millions of dollars in savings for our sellers and customers. Given the importance of small and medium sized businesses, these savings are what helps drive the global economy.

Specifically, the Send to Amazon - STA Platforms (STAP) team is part of the broader Inbound Workflows and Platforms organization. The STAP team owns the user interface platform that enables sellers to inbound products to Amazon. As the owners of this platform, the STAP engineering team is responsible for the codebase, development practices, CI/CD pipelines, and providing on-call support. The team is also accountable for the inbounding workflow built on this platform, which supports a wide range of marketplaces categorized as "Worldwide" (WW). This encompasses the end-to-end engineering and quality assurance for the seller-facing UI on Seller Central. Additionally, the STAP team owns various services that they have inherited over time from other teams. The QA team within STAP specifically owns manual feature and regression testing across multiple initiatives, both within the inbound workflows organization and beyond.

The QA Manager will be responsible for leading and managing a team of QA engineers. This role will work closely with the QA teams to execute on the overall QA strategy and process. The QA Manager will be the primary point of contact for the QA team in IN and will be accountable for the quality and timely delivery of QA tasks assigned.

Key job responsibilities
• Lead and manage a team of QA Engineers, fostering career growth, job expertise building a strong team culture
• Resource planning and resource management to correctly cover the assigned project on its timeline
• Collaborate and influence cross-functional teams including developers, product managers, and project managers to understand software quality requirements and design effective test strategies.
• Define release planning and provide input on the readiness of software for production deployment.
• Work with component teams to identify the pain points in their area and provide technical guidance.
• Partner and integrate automation solutions and available test and production data in test strategy, resource planning and test executions
• Deliver complete testing coverage, ensure the reporting of all quality defects on assigned project with high accuracy and efficiency
• Deliver internal project reports, highlighting defect patterns and quality risks and provide recommendations to product and engineering partners
• Constantly deep dive on team’s activity, obsessing over defects diversity, their quality and accuracy in providing actionable insights for engineering teams.

Basic qualifications

- 1+ years of quality assurance engineering experience
- 3+ years of quality assurance teams management experience
- Experience managing manual testers
- Experience managing automation testers
- Experience testing web technologies and back-end services
- Experience identifying and reviewing test plans, test cases and testing results with a strong QA background

Preferred qualifications

- Experience preparing quality metrics and effectively engaging with stakeholders to set and drive quality goals
- Experience transforming QA programs from manual to automation

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Manager, Quality Assurance at Amazon rates 33 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.