UPSOcean Sr Customer Support Rep
UPS is hiring an Ocean Sr Customer Support Rep. Level rates it ; you can apply on Level.
AI in this role
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Job SummaryThis position manages multiple ocean related tasks simultaneously while understanding UPS Supply Chain Solutions and the correlation of functions as they relate to providing excellent customer service.
Responsibilities:
- Serves as the main point of contact with the customer relationship through regular proactive or reactive contact.
- Resolves complaints across functional groups.
- Processes ocean shipment orders, reviews quotes/rates, audits and researches operational performance issues.
- Interfaces with external carriers and vendors to maximize service.
- Trains newly hired employees, and serves as a mentor.
- Works export/import and supports additional compliance and regulatory responsibilities.
- Solves customer complaints and development of action plans where trends exist.
Qualifications:
- Minimum one year customer service experience
- Extensive understanding of ocean transportation regulations & functions, brokerage industry and freight forwarding routing
- Strong oral and written communication skills
- Advanced Microsoft Office skills
- Systems knowledge and experience
- Analytical and resolution abilities
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
How we rate this
Ocean Sr Customer Support Rep at UPS rates 38 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
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