On The Road Operational Excellence Manager, SSD, SSD

AI in this role

Amazon has exciting opportunities for leaders in Operations Management within our rapidly expanding Sub Same Day (SSD) network in Japan. Our dynamic environment offers candidates significant challenges in front-line management and driving scalable, continuous improvements across our fulfillment centers, supply chain, and last-mile delivery teams.

As SSD On The Road (OTR) Operational Excellence Manager, you will have the opportunity to work with a diverse team of leaders with the objectives to pursue variation reduction, optimize standard work to reduce cost, and build mechanisms to drive compliance toward the standards. You will be responsible for the prioritization of efforts within a region to reduce variation from the standards and ultimately improve process control and performance for our OTR operations.
This role requires the ability to insist on the highest standards for process execution, interpret data, and lead through influence to deliver meaningful results translating to tangible productivity and efficiency gains across your region.

At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.

Key job responsibilities
- Work backwards to develop clear roadmaps/milestones of how your region will exceed OTR cost commitments.

- Audit, teach, and drive execution to the benchmark standards while acting as a catalyst for continuous improvement and project deployment in your region.

- Partner with regional leaders to execute implementation of Standard Operating Procedures and process improvements driving stabilization and standardization across your region.

- Execute, measure and support communication of project impacts in partnership with the site leaders responsible for day to day operations.

- Think big and have the front-line operational skills to identify and implement solutions that scale.

- Coaching leaders and ensuring all process stakeholders are up to speed with system related changes.

- Objectively analyze complex situations and execute on immediate and time-bound action items.

- Motivate and influence individuals of all levels to deliver results on complex objectives.

A day in the life
[Working Shift]
- Monday to Friday
- 8-hour a day / Standard hours: 9 AM - 6 PM (flexible based on business needs)

[Work Location]
- Tokyo

About the team
[More Information]
- Department Introduction:Fulfillment Center (FC) Division / Last Mile (AMZL) Division
- Operations Job Category Introduction

Basic qualifications

- Bachelor's degree or equivalent work experience in Business, Engineering, Supply Chain, Transportation, Mathematics, Economics, Physics or another technical field
- Experience using data and metrics to determine and drive improvements
- Speak, write, and read fluently in Japanese
- Intermediate level written and oral communication skills in English

Preferred qualifications

- Speak, write, and read fluently in English
- Experience of Six Sigma/ Lean analytical techniques

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we score this

On The Road Operational Excellence Manager, SSD, SSD at Amazon scores 28 out of 100 for how much of the daily work is AI. That makes it AI Level 1 of 4 (Little AI). The level is about AI in the job, not seniority.

Classification

AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.