Back MarketOperations Efficiency Intern
Back Market is hiring an Operations Efficiency Intern in Bordeaux, France. Level rates it ; you can apply on Level.
AI in this role
Support customer care operations through data analysis, workflow automation, and promoting internal AI tool adoption.
Hi, we’re Back Market.
We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.
Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have.
Are you ready to join us?
You will be an intern on the Customer Care team at Back Market supporting operations for the Customer Care, Shipping & Seller Quality teams.
We act as the data intelligence hub, combining analytical expertise with operational knowledge to drive customer satisfaction and business efficiency across Back Market's global operations.
YOUR MISSION (IF YOU ACCEPT IT): 🥇
40%: Automation & Operational Efficiency
Key action(s): Support the identification, prioritization, and creation of automation opportunities across Customer Delight, based on factors such as frequency, manual effort, and potential time saved
40% Business & Data analysis
Assist with the automation of recurring reporting, data collection, analysis, and other operational tasks.
20% AI Adoption & Support
Support the Operations Efficiency Specialist in promoting the use of AI and automation tools across Customer Delight teams.
Bonus point :
Familiar with Lean Six Sigma and Continuous Improvement methodologies
Experience with workflow automation or AI tools
YOU ARE IN THE RIGHT PLACE IF: ⭐
You studying a Bachelor’s or Master’s degree in Business, Management or STEM with specialization in data & analytics or equivalent
You have strong skills in data analytics, visualization and modeling, including experience with SQL & Gsheet ; ideally Tableau or DBT (Data Build Tool) too!
You possess a good balance of statistical/technical skills balanced with business acumen.
You have good communication skills and you are able to make your work accessible to a non-technical audience
You know how to work in autonomy
You like to do concrete things and you are not afraid to get your hands dirty
You are an amazing team player with whom it’s always a pleasure to work
You are fluent in English - French is a plus
Your current French university can provide an internship agreement
ABOUT THE INTERNSHIP: ℹ️
Starting date: January 2027
Duration: 6 months
Full-time internship (35h/week - Monday to Friday)
Location: Bordeaux, France
RECRUITMENT PROCESS: 📅
Skills fit interview with the direct manager
Cultural fit interview with another person in the team
Video-call Interview with the Campus Team Member/ the recruiter
WHY SHOULD YOU JOIN US ? ✌🏼
At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2).
No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment — with benefits to match, like:
- A mission driven work environment where your day to day makes an impact on the planet. Seriously.
- Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.
- Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.
At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values.
We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications.
If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.
How we rate this
Operations Efficiency Intern at Back Market rates 45 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.
Uses AI. An ordinary role that requires AI tools.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where data analysis was part of your work. What did you do?
- Tell me about a project where workflow automation was part of your work. What did you do?
- Tell me about a project where ai tools was part of your work. What did you do?
- Tell me about a project where operations was part of your work. What did you do?
- Tell me about a project where reporting was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Data Analysis, Workflow Automation, AI Tools, Operations, and Reporting. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
- Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.
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