Operations Manager, MM Pickup

AI in this role

Lead Middle Mile pickup operations, drive cost optimization, and manage partner performance initiatives across fulfillment networks.

operations-managementcost-optimizationprogram-managementvendor-managementprocess-improvement

We are seeking an experienced Operations Manager to lead strategic initiatives across Middle Mile pickup operations, network optimization, and partner management. This role will drive operational excellence, cost efficiency, and scalability across India's fulfillment network while managing critical programs that impact customer experience and business profitability.

Key job responsibilities
1. Loss Recovery & Cost Optimization: Partner with Seller Loss Prevention (SLP) to implement and scale Loss Recovery program
2. Launch programs to drive down CPS for middle mile pickup channel.
3. Quality & Compliance Excellence: Work closely with TRC team to develop and execute comprehensive TRC audit execution plan and ensure compliance with operational standards across all partner facilities
4. Create and collaborate with partner teams create network optimization strategies and partner with operations team to establish and drive seamless operations. Create comprehensive partner engagement strategy
5. Lead partner engagement initiatives and conduct detailed cost calculations by launching Partner scorecard system to track performance metrics
Establish Partner escalation management mechanism for issue resolution
Conduct monthly Partner MBR (Monthly Business Reviews)
Design and implement Partner Recognition & Rewards (R&R) program

Basic qualifications

- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience

Preferred qualifications

- 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we score this

Operations Manager, MM Pickup at Amazon scores 0 out of 100 for how much of the daily work is AI. That makes it AI Level 1 of 4 (Little AI). The level is about AI in the job, not seniority.

Classification

AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.

AI Level 480 to 100
AI Level 360 to 79
AI Level 240 to 59
AI Level 10 to 39

Bands come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Prepare for this job

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Skills and AI tools this role asks for

Operations ManagementCost OptimizationProgram ManagementVendor ManagementProcess Improvement

Questions you could be asked

Tell me about a project where operations management was part of your work. What did you do?
Tell me about a project where cost optimization was part of your work. What did you do?
Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where vendor management was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Operations Management, Cost Optimization, Program Management, Vendor Management, and Process Improvement. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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