Operations Supervisor, Hub Delivery

AI in this role

Supervise daily hub delivery operations, monitor logistics KPIs, and manage safety and team performance.

maps

logisticsoperations-managementteam-leadershipperformance-monitoring

First and foremost, support the overall, daily management of operational duties. This will mean deputizing for the Hub Account Managers, as and when required: you’ll step in on their behalf where necessary.
You will be expected to prioritize and continually improve the safety at the delivery station. You will be supervising logistics assistants, coordinators and delivery associates to ensure that every shipment is delivered meeting and exceeding the set operational KPIs.
You will be monitoring the coordinator and associate performance and coaching them when needed, partnering with supporting departments to improve logistics processes and operations, communicating with our delivery service providers to set our expectations and raise the bar on quality on their deliverables.
You will be expected to interview candidates for associate roles.
You will be responsible for briefing and monitoring the workload of all associates. Therefore, you’ll maintain a keen eye for detail, ensuring that all administrative tasks are accurately and fully completed. Moreover, you will measure and monitor overall workflows and daily metrics. This will enable you to assist the Operations Manager with tracking, trending and reporting on site performance, on a regular basis.
In addition to your day-to-day responsibilities, you will also help with training and mentoring new Associates, ensuring that they are provided with the knowledge needed to successfully carry out their tasks. Further to this, you’ll follow-up on and resolve any process-related issues as and when required.
You are expected to be flexible to work in different shifts and to do overtime when needed.
Finally, together with the Operations Manager, you will sufficiently resource your function from a personal standpoint. Resourcing, in this context, means multiple things: call-outs for training needs, absence and performance management, coaching and continuous monitoring of department productivity and many more.

Key job responsibilities
Key job responsibilities

Supervise the dispatch of shipments in the stations for Hub.
Timely monitoring of the cost of Supply runs
Manage Metrics
Identify opportunities and areas of improvement with stores on the delivery process.
Leverage maps to analyze the distribution of active stores and ADE Scouting.
Dive deep on Store performance metrics
Participate in continuous improvement projects.
Actively participate in meetings with station stakeholders to present program quality metrics.
Work with Field Team members within your territory to improve operational aspects that impact the customer experience.
Supervise the execution of Debrief, monitoring on road shipments.
Management of capacity, performance analysis for volume balancing.
Provide support to our partners in the delivery processes.

About the team
The Hub program is part of Amazon's fast growing and always evolving delivery program. We partner with customer obsessed small business owners who then deliver to Amazon customers. Our partners raise the bar for the delivery experience, in some of the most complex last mile scenarios! Today, we are building the Hub network in UAE, Egypt, Japan, Mexico, Spain and the US, while planning for global reach!

Basic qualifications

- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
- Experience with Microsoft Office products and applications
- Experience with Excel

Preferred qualifications

- Experience in logistics
- Experience in e-commerce, retail or advertising, or experience in logistics

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we score this

Operations Supervisor, Hub Delivery at Amazon scores 0 out of 100 for how much of the daily work is AI. That makes it AI Level 1 of 4 (Little AI). The level is about AI in the job, not seniority.

Classification

AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.

AI Level 480 to 100
AI Level 360 to 79
AI Level 240 to 59
AI Level 10 to 39

Bands come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

LogisticsOperations ManagementTeam LeadershipPerformance MonitoringMaps

Questions you could be asked

Tell me about a project where logistics was part of your work. What did you do?
Tell me about a project where operations management was part of your work. What did you do?
Tell me about a project where team leadership was part of your work. What did you do?
Tell me about a project where performance monitoring was part of your work. What did you do?
Walk me through how you've used Maps in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Logistics, Operations Management, Team Leadership, Performance Monitoring, and Maps. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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