OTR Area Manager , Amazon Logistics

AI in this role

OTR Regional Coordinator is a strategic position designed to drive alignment, standardization, and operational excellence across all last mile OTR operations within the region. Unlike a station-level role, this position operates at the regional level, coordinating efforts across multiple delivery stations. OTR Managers at each station will report indirectly to this role, and the Regional OTR Coordinator will function as a peer to Delivery Station Managers.

As a OTR Coordinator, you will influence cross-station OTR strategy, ensure consistency in on-road execution, and act as the single-threaded owner for regional OTR performance. You will negotiate priorities across stations, align capacity planning with regional goals, and drive data-driven decisions that impact DSP readiness, Flex channel management, fleet design compliance, and last mile delivery metrics across the network.

During Peak Events this role requires working weekends, holidays, and night shifts to ensure flawless regional execution. You will lead pre-peak readiness audits, coordinate escalation protocols, and serve as the regional POC for OTR-related decisions.

Key job responsibilities
The key areas you will focus on at this position are:
- Safety (supporting all programs)
- Service quality/customer experience
- Productivity of your department
- People Experience

A day in the life
- Review regional forecasts across all stations, identify capacity gaps, and align on-road resource planning to meet network goals.
- Audit and standardize safety programs and delivery service provider compliance across the region.
- Identify process improvements at individual stations and scale them regionally using Lean methodologies.
- Analyze cross-station on-road metrics, root cause recurring misses, and translate data into actionable priorities.
- Coach and influence station on-road managers without direct authority — earn trust through data and results.
- Coordinate peak readiness and align execution across all sites.

About the team
You will be part of the Amazon Logistics Team, responsible for the day-to-day on-road management.

At Amazon, we're working to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright, and driven people.

Inclusive Team Culture
We embrace our differences and we are committed to furthering our culture of inclusion. We encourage team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment.

Basic qualifications

- 3+ years of employee and performance management experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Bachelor's degree or equivalent
- Speak, write, and read fluently in English, and have the ability to take direction in English

Preferred qualifications

- Bachelor's degree in supply chain management, operations, engineering, analytics or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we score this

OTR Area Manager , Amazon Logistics at Amazon scores 32 out of 100 for how much of the daily work is AI. That makes it AI Level 1 of 4 (Little AI). The level is about AI in the job, not seniority.

Classification

AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.