Pessoa Analista de Customer Success (segmento jurídico) Sr

Pessoa Analista de Customer Success (segmento jurídico) Sr at Jobgether scores 20 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

Remote (US)seniorFull-time

AI in this role

Senior Customer Success Analyst for the legal technology segment managing strategic accounts, driving value, and reducing churn.

customer-successaccount-managementsaasdata-analysis

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Pessoa Analista de Customer Success (segmento jurídico) Sr based in Brazil.

This senior Customer Success role focuses on managing strategic accounts within the legal technology segment in a high-touch environment. You will build strong executive relationships and help customers maximize the value they obtain from SaaS solutions. The position combines account management, customer strategy, data-driven health monitoring, and revenue expansion. You will work closely with commercial teams to identify upsell and cross-sell opportunities and strengthen long-term partnerships. The role also requires proactive management of churn risks and the creation of tailored success plans aligned with customer goals. Curiosity about technology and the potential of Artificial Intelligence is highly valued in this dynamic, collaborative environment.

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Skills and AI tools this role asks for

Customer SuccessAccount ManagementSaasData Analysis

Questions you could be asked

Tell me about a project where customer success was part of your work. What did you do?
Tell me about a project where account management was part of your work. What did you do?
Tell me about a project where saas was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?

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List these exact terms on your resume: Customer Success, Account Management, Saas, and Data Analysis. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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