Post Sales Support Specialist for ELECTRIFICATION

ABB is hiring a Post Sales Support Specialist for ELECTRIFICATION. Level rates it ; you can apply on Level.

AI in this role

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

EL Sales Support Manager - Pre-Sales

Your role and responsibilities

In this role, you will have the opportunity to support the assigned Sales organization (division and market) and customers during the proposal process. Each day, you will serve as a key technical resource in the assigned area. You will also showcase your expertise by preparing technical descriptions of the products and technology, determining costs, and preparing final documentation.

The work model for the role is: hybrid

This role is contributing to the electrification in Americas

You will be mainly accountable for:

Offering technical advice and solutions on inquiries from customers/channels/Sales Specialists about ABB products/systems/applications.
Performing analytic and diagnostic studies to determine the optimal technical solution to meet customer needs and address complex inquiries.
Developing and maintaining new sales opportunities and resolving specific customer problems; and ensuring achievement of targets on orders, Net Price Variance (NPV), and Net Promoter Score (NPS).
Ensuring the achievement of budget goals, including volume targets and profitable growth, across all assigned product groups and in the respective countries.

Qualifications for the role

You are engaged in working with Sales force, Engineering Systems & SAP and in the electrification sector
Ability to demonstrate your experience in customer support /service. You have +2 years of experience in customer service & electrification sector
You are passionate about problem solving around high skilled teams
Degree in engineering or related
You are at ease communicating in English

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

How we rate this

Post Sales Support Specialist for ELECTRIFICATION at ABB rates 38 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.