Principal, Global PX Operations Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Principal, Global PX Operations Lead based in the United States.

This role serves as a key operational leader within a global People function, translating strategy into scalable processes, systems, and measurable outcomes. You will act as a strategic partner to the Global Head of PX Operations while owning major initiatives across HR technology and service delivery. A central focus will be rebuilding the ServiceNow HR Service Delivery platform and establishing a comprehensive Tier 0 through Tier 3 support model. You will also lead the deployment of AI and automation across employee-facing processes, helping improve efficiency and the overall employee experience. Working across multiple regions and functions, you will influence platform design, governance, reporting, and operational standards at enterprise scale. Success will be measured through tangible improvements in service levels, automation, resolution rates, employee satisfaction, and operational ROI.