Process Coordinator II, Litigation Operations Team

Capital One’s Litigation Operations (LitOps) team is searching for a self-driven and innovative colleague to facilitate its litigation intake function. LitOps manages the critical operational aspects for a team of more than 100 attorneys and legal professionals who are responsible for  providing legal advice to the businesses and protecting Capital One’s assets and reputation.  

The litigation intake function is a high-volume space that originates litigation matters in a system of record via numerous channels. It is a crucial component of the life cycle of managing the litigation risk facing the company and requires sound judgement, efficiency and the ability to partner effectively with attorneys and other legal professionals. 

Primary Responsibilities

• Manage numerous channels for the service of process and expediently assess the nature of complaints to route accordingly 
• Interact with attorneys and legal professionals to appropriately direct litigation matters
• Optimize workflows and leverage available technology to enhance productivity
• Assist with team administrative functions, reporting, and special projects (as needed)

This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.

Basic Qualifications

• High School Diploma, GED or equivalent certification
• At least 1 year of experience in Google Workspace and Excel

Preferred Qualifications

• Bachelor’s degree or military experience
• 1+ years of experience in a law firm or legal department
• 1+ years of experience in financial services industry
• Strong written and verbal communication skills
• Excellent organizational skills and time management

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).