AmazonPosted 3w ago

Process Improvement Specialist, Amazon Customer Excellence System

Process Improvement Specialist, Amazon Customer Excellence System at Amazon scores 35 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

MX, Mexico Cityjuniorfull-time

AI in this role

The Amazon Customer Excellence System Team (ACES) has an immediate need for a Continuous Improvement Process Leader. You will be the link between station management and the ACES team. As a member of the ACES team itself, you will contribute to the optimization of the delivery stations operations, providing station with sufficient knowledge and appropriate tools to improve delivery performance.

Your goal is to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment.

Understand through execution, improvement projects to led in order to make easier mechanism to track metric deviation to achieve expected target.

Key job responsibilities

On this role the main activities will be:
- Support OTR (On the road) Technology launches for Delivery Stations, Service Partners and Delivery partners.
- Maintain SOP, START and standard processes materials updated according to the current standards
- Analyze main metrics in weekly basis to develop improvement projects to maintain and achieve business goals
- Lead weekly audits to verify accuracy to current processes by Ops Team, including processes established by support areas.
- Support to Ops Team on weekly analysis oriented to detect deviation to the standard processes.
- Offer ACES perspective to optimize packages flow and reduce wasting time, improving work flow.
#AmazonMexico

About the team
Inclusive team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

Basic qualifications

- 1+ years of driving process improvements experience
- High school or equivalent diploma
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred qualifications

- Bachelor's degree or equivalent work experience in Business, Operations, Logistics, Supply Chain or a related field
- Experience working with the MS Office suite (Word, Excel, Outlook) and/or SQL in a professional environment
- Experience in English-language communication skills, both written and verbal
- Experience participating in continuous improvement projects in your team to scale and improve controllership with measurable results, or experience in creating process improvements with automation and analysis

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.