Process Improvement Specialist, EU STEP FO
AI in this role
Key job responsibilities
1. The ideal candidate is a highly analytical and critical thinker with advanced problem-solving, data analysis skills and can drive initiatives that benefit network cost and speed KPIs.
2. Identify and evaluate new programs requiring system (e.g. F2P) consideration and design structured approaches to improve their performance.
3. The candidate will be responsible for metrics and measurement across promise platforms and fulfillment optimization products to help evaluate inventory placement, fulfillment capabilities, and carrier capabilities — connecting these to objective metrics.
4. Your work will have a direct impact on Amazon's cost and customer speed — by ensuring that new program opportunities are prioritized and receive the structured ownership, stakeholder alignment, and analytical rigor they need to scale.
5. Manage end-to-end program execution: define timelines, key milestones, stakeholder alignment SLAs, and program-specific KPIs; coordinate cross-functional alignment to ensure programs progress on schedule.
6. Interact with global stakeholders across SCOT, Supply Chain, and Operations to identify EU-related programs and advocate the right tradeoffs at leadership level.
7. Build and maintain analytics to track program/KPI health, including opportunity sizing, what-if scenarios, and regular performance monitoring for launched programs.
About the team
EU STEP Fulfillment Optimization (FO) sits within EU STEP Transportation Network Optimization (TNO) and is responsible for optimizing order fulfillment across Amazon's European network. We launch new products, features, analytics, programs and decision frameworks that reduce cost while improving speed and reliability for customers, working closely with central teams like SCOT and EU OPS
Basic qualifications
- Bachelor's degree or equivalent qualification in Math, Engineering, Science or Business
- Experience managing projects
- Experience using Microsoft Excel for data analysis, formulae, and data visualization
- Experience communicating with a wide range of stakeholders, including colleagues and leadership
- Relevant experience working in a supply project management or management consulting role
Preferred qualifications
- Experience in transportation and supply chain
- Experience in process improvement
- Experience in analytical tool building
- Understanding of SQL
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
How we score this
Process Improvement Specialist, EU STEP FO at Amazon scores 26 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.
Classification
AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.
- AI Level 480 to 100
- AI Level 360 to 79
- AI Level 240 to 59
- AI Level 10 to 39
Bands come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
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