Product Delivery Specialist (R5077)

Job Description:

The Product Delivery Specialist is a highly detail-oriented, self-driven operator responsible for leading the successful execution of customer delivery programs from Production completion through customer acceptance and shipment. This role owns the delivery phase of assigned customer programs, ensuring products are complete, accurately configured, and delivered with a level of quality and professionalism that reflects Shield AI's commitment to operational excellence and customer success.

Operating with a high degree of autonomy, the Product Delivery Specialist independently manages multiple concurrent delivery workstreams in a dynamic manufacturing environment where priorities shift rapidly and standardized work instructions are limited. The role requires exceptional judgment, ownership, and problem-solving skills to assess ambiguous situations, resolve complex delivery issues, balance competing priorities, and make informed decisions that directly impact delivery schedules, product readiness, and the customer experience.

The Product Delivery Specialist serves as the primary cross-functional coordinator for assigned delivery programs, partnering closely with Production, Quality, Engineering, Maintenance, Manufacturing Planning (SIOP), Flight Operations, Logistics, Program Management, and customers to drive successful delivery execution. This individual identifies delivery risks, develops mitigation plans, coordinates corrective actions across multiple organizations, and ensures customer requirements are successfully translated into executable delivery plans.

The Product Delivery Specialist leads Factory Acceptance Testing (FAT) inventory activities and customer acceptance events while serving as the primary Product Delivery representative during those engagements. They are responsible for validating complex product configurations, ensuring customer-facing documentation is complete and accurate, coordinating final delivery readiness, and maintaining configuration integrity throughout the delivery process. Beyond execution, this role drives continuous improvement by identifying recurring issues, influencing upstream processes, improving delivery workflows, and helping establish standardized Product Delivery practices as the organization continues to mature.