Product Operations and Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Operations and Support Specialist based in United States.

This is a high-ownership, remote product operations role supporting an integrated hardware-software medical device used in live clinical environments.
You will serve as a Tier 2 escalation point, investigating issues across device hardware, software, image quality, connectivity, EHR integrations, and clinical workflows.
The role combines hands-on technical troubleshooting with product operations, customer enablement, and regulated medical device complaint handling.
You will work closely with Product, Engineering, Quality, Regulatory, and Customer Success to resolve issues and improve the customer experience.
Your analysis of real-world product signals will help identify recurring problems and shape future product improvements.
You will also strengthen internal tooling, workflows, knowledge resources, and support processes as the U.S. footprint continues to grow.
This is an opportunity to contribute to healthcare innovation at the intersection of artificial intelligence, medical technology, and frontline clinical care.