Program Manager, Selling Partner Identity Verification

AI in this role

Lead global program management initiatives for seller identity verification and fraud prevention within Amazon's Selling Partner Support.

program-managementcross-functional-leadershipdata-analysisrisk-management

Selling Partner Support (SPS) safeguards customers, brands, selling partners, and Amazon against fraud, counterfeit, and abuse, while delivering world-class support and building loyalty with Amazon's Retail accounts. We champion individual expression, diverse perspectives, and an inclusive culture where every team member can contribute fully — strengths that collectively advance Amazon's mission of being Earth's most customer-centric company.

Within SPS, the Selling Partner Identity Verification (SPIV) organization focuses on understanding and verifying the identities of everyone we do business with — both vendors and sellers — and applying the right verification processes at every stage of their lifecycle. This includes detecting identity changes such as dormancy, reactivation, and ownership transfers, re-verifying as needed, mapping relationships between entities, and identifying partners who pose unacceptable risk.

About the Role

We are seeking a detail-oriented, analytically driven leader who is passionate about protecting customers and empowering legitimate selling partners. This is a highly visible, cross-functional global role requiring close collaboration with international teams, senior stakeholders, and operational partners across Quality, Auditing, and Program Management.

The ideal candidate thrives in ambiguity, moves with urgency, and brings an entrepreneurial mindset to solving complex problems. You will lead the development of a goal commitment strategy for the Seller Experience Improvement team, build a quality project roadmap, and prepare strategic recommendations and program updates for senior leadership — all with a singular focus on the long-term direction of the SPIV organization.

The successful candidate will:

Bring strong program management experience, with a proven ability to influence senior stakeholders and enable business teams to deliver measurable results.
Demonstrate excellent written and verbal communication skills, with a customer-focused, detail-driven, and professional approach.
Leverage data to identify and isolate issues, develop solutions, and prioritize opportunities — particularly in support of Finance.
Collaborate with stakeholders to design the right mechanisms for timely and effective program execution.
Operate independently and resourcefully, delivering results with minimal direction while maintaining a strong sense of urgency.
Excel at multi-tasking and problem-solving, including in high-pressure, fast-moving environments.
Build structure where none exists, with a track record of delivering in ambiguous, fast-paced settings.
Remain adaptable to shifting priorities while keeping selling partner quality as the north star.
Serve as a visible champion of Amazon's customer-centric culture, advocating for Finance's needs and using data and technology to anticipate and exceed them.

Basic qualifications

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

Preferred qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Program Manager, Selling Partner Identity Verification at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

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Skills and AI tools this role asks for

Program ManagementCross Functional LeadershipData AnalysisRisk Management

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where cross functional leadership was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where risk management was part of your work. What did you do?

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List these exact terms on your resume: Program Management, Cross Functional Leadership, Data Analysis, and Risk Management. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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