Program Manager, Tell Amazon

AI in this role

Program Manager driving AI implementation and automation strategies to safeguard online store product pages and enhance trust.

program-managementautomation-strategiesai-implementationrisk-managementdata-analysis

Are you passionate about building customer trust and protecting online shoppers? Join our team as a Program Manager for a key customer trust feature in Amazon stores worldwide. You'll play a crucial role in safeguarding our product pages and enhancing the shopping experience.

In this position, you'll collaborate with multiple teams to drive positive changes in our product. You'll drive AI implementation and automation strategies and implement solutions to address complex challenges. Your work will directly impact millions of customers, ensuring they have a safe and trustworthy shopping experience on Amazon.

Key job responsibilities
• Developing automation strategies and driving AI implementation to enhance operational efficiency and scale risk detection capabilities.
• Partnering closely with Product and Engineering teams to define requirements, shape product roadmaps, and deliver solutions that improve the customer experience.
• Leveraging data analysis and machine learning insights to proactively identify trends, predict emerging risks, and prevent issues before they impact customers.
• Leading cross-functional initiatives to streamline processes, reduce manual effort, and continuously improve our risk management operations.
• Drafting and presenting deep-dive documents and strategic recommendations to senior leadership, translating complex findings into actionable next steps.

A day in the life
• Identifying opportunities to automate risk detection and enforcement processes, reducing manual intervention and improving response times.
• Collaborating with Product and Engineering teams to test, refine, and deploy automated solutions that address emerging risk patterns.
• Analyzing automation performance metrics to measure effectiveness, identify gaps, and iterate on existing workflows.
• Developing and maintaining documentation on automated systems, including decision logic, escalation paths, and performance benchmarks.
• Monitoring automated risk signals and conducting quality control checks to ensure accuracy, identifying false positives and false negatives, and feeding learnings back into the system to continuously improve detection precision.

About the team
At Amazon we believe that customer trust is of paramount importance to anything we do. To continue building customer trust, the Customer & Partner Trust team works with authorities, merchants, brands, vendors and customers to identify and prevent Selling Partner risk, as well as infringements of intellectual property (e.g. counterfeit, trademark, copyright) and other abuse in our product catalog.

Basic qualifications

- Knowledge of Microsoft Office products and applications at an advanced level
- Bachelor's degree or equivalent
- Experience within financial services and payment institutions
- Experience managing multiple competing priorities simultaneously and driving goals to completion

Preferred qualifications

- Project Management Professional (PMP) or equivalent certification
- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
- Master's degree or equivalent

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

m/w/d

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Program Manager, Tell Amazon at Amazon rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Program ManagementAutomation StrategiesAI ImplementationRisk ManagementData Analysis

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where automation strategies was part of your work. What did you do?
Tell me about a project where ai implementation was part of your work. What did you do?
Tell me about a project where risk management was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Program Management, Automation Strategies, AI Implementation, Risk Management, and Data Analysis. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project — this role expects it to be a running habit.

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