Quality Assurance Associate, Enrollment

Quality Assurance Associate, Enrollment at Jobgether scores 45 out of 100 on AI centrality, which makes it a Level 2 role on this board.

Remote (US)midFull-time

AI in this role

Ensure enrollment support quality using QA tools, call audits, and AI-powered quality assessment software.

ai-quality-toolsspreadsheets

quality-assurancecall-auditingdata-analysisprocess-improvementhealthcare-operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Quality Assurance Associate, Enrollment based in the United States.

This role helps ensure that prospective members receive high-quality, compassionate, and effective support from their first interaction. You’ll conduct Enrollment call audits and review QA evaluations to promote accuracy, consistency, and adherence to established standards. As a subject matter expert, you’ll lead calibration sessions, identify trends, and recommend improvements to QA rubrics, processes, and workflows. The role combines quality assurance expertise with analytical and technical work, including spreadsheet-based data analysis and AI-powered quality tools. You’ll collaborate closely with Enrollment, Quality, and Analytics teams to turn insights into practical improvements in training and operations. This is an opportunity to contribute to a fast-paced, technology-enabled healthcare environment where empathy, continuous improvement, and member experience are central

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Quality AssuranceCall AuditingData AnalysisProcess ImprovementHealthcare OperationsAI Quality ToolsSpreadsheets

Questions you could be asked

Tell me about a project where quality assurance was part of your work. What did you do?
Tell me about a project where call auditing was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?
Tell me about a project where healthcare operations was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Quality Assurance, Call Auditing, Data Analysis, Process Improvement, and Healthcare Operations. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list — this role treats it as a required part of the job.

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