Regional Benefits Consultant

Company:

Description:

Marsh Health and Benefits Multinational Team is seeking qualified candidates for the following position based in Bogotá, Colombia

Regional Benefits Consultant

At Marsh, we’re creating a culture where you can bring your authentic self to work. When you join us, you bring your inclusive energy and enthusiasm to a team that values you personally and professionally – regardless of who you are, what you look like, where you were raised or born, who you love or what your religious beliefs are. You are welcome here!

What can you expect?

• You will be able to tap into the expertise across the organization and work with a broad range of colleagues and clients, all while contributing your own knowledge and experiences to work in a highly collaborative and stable environment
• You will perform commercial management within the GBM team
• You will provide leadership and direction to colleagues and integrate point solutions into an integrated client offering.
• You will deploy and leverage workforce data and analytical techniques to support workforce strategy formulation and measurement of delivery and impact.

What is in it for you?

Commercial Responsibilities:

• Own commercial accountability for revenue growth, retention, and renewal targets.
• Identify and execute cross-sell and up-sell opportunities across the service portfolio to grow revenue within existing clients
• Build and execute account growth plans with sales and LAC Team to expand wallet share within existing clients.
• Lead renewal strategy and negotiation, ensuring profitable retention of existing business.
• Monitor and report portfolio commercial performance (revenue, retention, growth) against targets, escalating risks and opportunities to leadership.
• Support active-pursuit sales proposals and presentations for new and expansion business within the assigned portfolio.
• Partner with sales and marketing to identify and refer cross-line-of-business opportunities.
• Analyze client and market data to recommend growth and retention opportunities to leadership.

Service Relationship Responsibilities:

• Serve as the primary point of contact for day-to-day client service needs, ensuring timely and accurate resolution of issues.
• Act as the escalation point for client concerns, coordinating with internal teams to drive resolution.
• Lead regular stewardship/service review meetings with clients to review performance, deliverables, and satisfaction.
• Oversee onboarding and implementation for new or expanded client engagements, ensuring smooth handoffs between sales and delivery teams.
• Coordinate with internal teams (operations, technical, delivery) to ensure service levels and client expectations are consistently met.
• Monitor client satisfaction and service quality, proactively flagging at-risk accounts and leading remediation plans.
• Manage change orders, scope adjustments, and service documentation (SOWs, contracts) throughout the client lifecycle.
• Ensure accurate and timely reporting, data, and deliverables are provided to clients per agreed service standards.

At Marsh we’re as invested in creating brighter futures for our own people as we are for our clients; to help you reach your full potential, we offer a culture of performance, growth and safety, as well as benefits and resources that support your wellbeing and career development

• The opportunity to work with some of the smartest and most energetic people in the industry, who will nurture, challenge, and enable you.
• A dynamic, collaborative and inclusive culture, where diversity is embraced – and you are celebrated and appreciated for who you are.
• An opportunity to work in a fast growing, innovative company with excellent career opportunities that is part of a global leader in employee health and wellbeing.

• Possibility to work in a multinational environment in constant evolution;
• Possibility of acquiring new skills in a young, dynamic, innovative and multidisciplinary environment.

• Work with dynamic colleagues and leaders who are committed to exceeding the high standards set by our clients and by ourselves.

We will count on you to:

• Support active-pursuit sales proposals and presentations, where contract value <$1M USD.
• Provide SME support for the sales process – support responding to RFPs, Finalist presentations, etc.
• Work with Advisory and local teams to Identify and refer cross-LOB/OPCO
• Responsible for managing new client implementations; liaison between the client and the coordination and MCS teams
• Ownership of SOW renewal for owned clients and support other tam members on their defensive RFPs
• Provide directions on renewal based on GBM Client Journey to MMB
• Global point of contact for client escalations
• Initiate at-risk reporting and action plan, and serve as overall at-risk owner
• Lead Stewardship meeting
• Develop savings methodology in line with standard, approved approach
• Final approver of calculations to ensure accuracy and send to client
• Lead implementation and adherance to global financing strategy, i.e. captive/global underwriting
• Sign-off on data / reporting expectations and set-up
• Expert user of GBMA capable of providing client demonstrations
• Analyze data and recommend opportunities to AD and MCG lead
• Supports change order requests from clients (pricing, creating change orders, etc.)
• Own commercial accountability for the assigned book of business, including revenue growth, retention, and expansion targets.
• Identify and execute cross-sell and up-sell opportunities across the GBM service portfolio to grow revenue within existing clients.
• Build and execute account growth plans with sales and account leadership to expand Mercer's footprint and wallet share within existing clients.
• Proactively manage client retention, developing and delivering retention strategies that reduce attrition and protect recurring revenue.
• Monitor and report portfolio commercial performance (revenue, retention, and growth) against targets, escalating risks and opportunities to leadership.

What you need to have:

• Degree holder with a minimum of 5 years of experience in employee benefits
• Knowledge of employee benefits brokerage
• Fluent in oral and written English and Spanish (and commitment to learning basic Portuguese)
• Strong knowledge - in key Latin America countries - of employee benefits (at least one)
• Detail oriented and strong project management for a complex, demanding work environment
• Experience dealing with corporate multinational clients
• Positive and can-do attitude

What makes you stand out?

• Business acumen and systemic thinking (connect the dots)
• Strong experience in sales of employee benefits
• Dynamism and proactivity
• Strategic and creative.
• Highly driven, confident, resilient, positive and motivated individual.
• Growth mindset.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact on colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.